Robin Kuiten

Delivered brand communications, content strategy, and copywriting across English, French, and Dutch for a portfolio of independent brands and entrepreneurs. Drove a 6% sales conversion rate through localized BENELUX content strategy, contributing to 2.5k organic traffic across client websites.

Owned a portfolio of 300+ Dutch- and French-speaking restaurant partners end-to-end, from onboarding through long-term retention and growth, tracked in Salesforce. Collaborated cross-functionally with Sales, Support, and Product to protect commercial performance and surface upsell and renewal opportunities.

Built the full brand from zero: identity, website (Squarespace), and mobile app (Glide); wrote all copy across web, social, and event channels. Produced and hosted a sold-out community event (30+ attendees) in partnership with Brighton-based podcast Yapped Out, selling out a physical product run the same night.

Resolved 1,200+ customer support cases in a high-volume SaaS environment across Zendesk and phone. Consistently assigned complex or sensitive client cases in recognition of calm, solution-focused communication under pressure.

Built a curated industry database of 250+ contacts from zero and managed media relations and stakeholder communications for international exhibitions. Sourced and secured food & drink sponsors for a New York gallery opening (100+ attendees) in 5 days, negotiating partnerships under a tight deadline.

Managed social media communications for AB InBev Belgium, overseeing an X account with 30+ followers. Led a remote team of 4 freelancers, setting KPIs, mapping timelines, and coordinating content delivery across X and LinkedIn.

Master's degree in Communication Sciences from the University of Amsterdam.

Bachelor's degree in Liberal Arts and Sciences from University College Maastricht.

Bilingual International Baccalaureate from Collège du Léman, Switzerland.