Open to opportunities

robert tuazon

@roberttuazon

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Detail-oriented QA analyst experienced in AI voice translation, technical support, and customer success.

Philippines

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What I'm looking for

I am seeking a mid-level QA or client-facing technical role where I can apply QA testing, onboarding, and support skills within a collaborative, growth-oriented team.

I am a detail-oriented QA Analyst with over two years of hands-on experience testing AI voice real-time translation platforms, documenting bugs, validating performance, and collaborating across Product, Operations, Analytics, and Client Success teams to ensure smooth deployments and optimal product performance.

I also bring multi-year experience in technical support, customer service, and sales, where I handled inbound/outbound interactions, CRM updates, and SLA-driven performance; I support client onboarding, application implementation, and post-launch troubleshooting with clear communication and process-focused problem solving.

Experience

Work history, roles, and key accomplishments

Quality Assurance Analyst

Sanas.AI Inc

May 2023 - Dec 2025 (2 years 7 months)

Conducted QA testing for an AI voice real-time translation app, identifying and tracking bugs and collaborating with product, operations, analytics, and client success teams to improve reliability and support client onboarding.

Manual Testing Bug Reporting Jira Notion Google Workspace Cross Functional Collaboration Client Onboarding

Customer Service & Sales Associate

Hinduja Global Services

Sep 2021 - Nov 2022 (1 year 2 months)

Handled inbound and outbound customer interactions, assisted with account inquiries and basic sales activities, and maintained CRM records while meeting SLAs and performance metrics.

Customer Service Sales Support CRM Data Entry SLA Communication Problem Solving

Customer Service & Sales Associate

Afni, Inc

Sep 2019 - Mar 2021 (1 year 6 months)

Managed customer interactions for inquiries and orders, performed basic sales tasks, and updated customer records in CRM while meeting service and performance targets.

Customer Service Sales Support CRM Data Entry Order Processing Performance Metrics Communication Multichannel Support

Customer Service & Sales Associate

TELUS Digital Philippines

Oct 2018 - Aug 2019 (10 months)

Handled inbound/outbound customer service and basic sales, maintained accurate CRM records, and met SLAs to ensure service quality and customer satisfaction.

Customer Service Sales Support CRM Data Entry SLA Customer Retention Communication

Technical Support Representative

Sutherland Global Services Philippines, Inc.

Aug 2017 - Sep 2018 (1 year 1 month)

Provided technical support via email, chat, and phone, guided users through troubleshooting and system navigation, documented issues and escalated complex cases to maintain service standards.

Technical Support Troubleshooting Ticketing Escalations Documentation Phone Support Email Support Chat Support

Technical Support Representative

TTEC Holdings, Inc.

Jan 2009 - May 2017 (8 years 4 months)

Delivered technical assistance and customer support across channels, maintained service quality, and documented and escalated technical issues over an extended tenure.