Robert Steeves
@robertsteeves
I grow enterprise accounts through retention, expansion, and executive client relationships.
CanadaWhat I'm looking for
At IWG, I owned relationships for 120+ multi-location and international enterprise accounts from onboarding through renewal and expansion. I grew a broker-introduced account from $50K to a $390K annual agreement and won a competitor's national client for a premium Munich office worth $9K USD per month.
Previously, I led sales and client success at Sarmazian, managing a 26-person cross-functional team and creating proactive follow-up processes that reduced reactive issue handling by 40%. I also launched a municipal permit-based B2B prospecting channel that generated $300K+ in new revenue within four months.
As President and Owner of End of the Roll Flooring, I built a multi-million-dollar, multi-location business, led teams of up to 45 employees, and helped drive five consecutive years of #1 national sales volume. My earlier work at NCR and Jetform combined enterprise software delivery, critical escalations, technical troubleshooting, and customer advocacy.
Experience
Work history, roles, and key accomplishments
Managed 120+ enterprise organizations across multiple countries, owning relationships from onboarding through renewal and expansion. Partnered with VP and C-suite stakeholders, managed pipeline and forecasting in Dynamics 365, led complex escalations, and identified retention and growth opportunities. Grew a broker-introduced account from ~$50K to a $390K annual agreement.
Sales & Client Success Manager
Sarmazian
Oct 2019 - Oct 2025 (6 years)
Led a 26-person cross-functional team across sales, service, warehouse and installation. Built customer health and proactive follow-up processes that reduced reactive issue handling by 40%. Selected and implemented a new CRM, coached teams through adoption, managed complex escalations, and developed a new B2B prospecting channel that generated $300K+ in four months.
President & Owner (B2B & B2C)
End of The Roll
Aug 2004 - Oct 2019 (15 years 2 months)
Founded and scaled a multi-million-dollar business with full P&L ownership and a peak team of 45, ranking #1 nationally in sales volume for five consecutive years. Built $1M+ recurring accounts, negotiated major supplier agreements, led international sourcing, and designed an ERP solution later adopted across 54 franchise locations.
Led global client delivery and 24/7 critical escalations for enterprise banking customers, coordinating engineering, QA and senior stakeholders during major incidents. Built and led technical support teams, championed customer needs in software design, and helped transition a 12-person U.S. operation to a 20+ member team in India while maintaining service continuity.
Education
Degrees, certifications, and relevant coursework
University of Waterloo
Bachelor of Environmental Science, Geography & Spatial Data Analysis
Activities and societies: President of Student Faculty Association Manager of Faculty Coffee Shop
Graduated from the UW’s five-year Honours Co-op Geography program, combining academic study in spatial data, statistics and analysis with valuable hands-on professional experience through multiple co-op work terms. The program built a strong foundation in analytical problem-solving, data interpretation and applying technical knowledge to real-world business and operational challenges.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
Skills
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