Open to opportunities

ROBERTO SOLIS QUIROGA

@robertosolisquiroga

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Experienced legal counselor with strong customer service skills.

Portugal

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional development.

I am a dedicated legal professional with a Bachelor’s degree in Law from Universidad del Valle de Mexico. My experience spans various roles, including legal counseling in family situations and content moderation, where I honed my ability to adhere to guidelines and adapt to policy changes effectively.

Throughout my career, I have demonstrated strong communication skills and a proactive approach to customer service. My time at Puro Realce Printing Center and Hard Rock Cafe allowed me to develop a keen understanding of client needs and deliver exceptional service. I am also passionate about teamwork and continuous learning, which I believe are essential for professional growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Webhelp Lisbon, Unipessoal Lda

Jul 2022 - Jan 2024 (1 year 6 months)

Provided customer service and guided users on app usage. Resolved customer inquiries and ensured a positive user experience.

Customer Service Technical Support Problem Solving Communication

Factory Operator

Delia Pack - Egor

Mar 2021 - Dec 2023 (2 years 9 months)

Operated factory machinery and performed various factory operations. Ensured production efficiency and adherence to safety protocols.

Factory operations Production Quality Control Safety Procedures

Workplace Health Consultant

Federation of Workers of Mexico

Feb 2020 - Oct 2020 (8 months)

Served as a delegate in workplace health consulting and social labor. Advocated for worker rights and welfare.

Workplace Health Consulting Consulting Policy Implementation

Legal Counselor

Aguirre & Montoya Lawyers

Jan 2018 - Nov 2019 (1 year 10 months)

Provided legal counseling in family situations and various areas of Mexican law. Conducted both in-person and online consultations.

Family Law Consultation Legal Research

Customer Service Representative

Puro Realce Printing Center

Jul 2013 - Sep 2017 (4 years 2 months)

Provided customer service, managed printing merchandise, and handled photocopies. Ensured efficient operations in a fast-paced printing environment.

Customer Service Merchandising Printing Retail Operations

Crew Member

McDonald's Mexico

Jan 2004 - Feb 2008 (4 years 1 month)

Prepared food items and provided customer service in a high-volume fast-food setting. Maintained cleanliness and adhered to food safety standards.

Food Preparation Customer Service Teamwork

Kitchen Assistant

Hard Rock Cafe Mexico City

Mar 1998 - Dec 2002 (4 years 9 months)

Assisted with dishwashing and food preparation duties in a busy restaurant kitchen. Supported kitchen staff to ensure smooth service operations.

Dishwashing Food Preparation Food Service Operations Team Collaboration

Content Moderator

Concentrix Portugal

Moderated content following specific guidelines and criteria for live sessions. Applied knowledge of various moderation policies across Spanish, Portuguese, and English markets.

Content Moderation Multilingual Communication Quality Assurance

Education

Degrees, certifications, and relevant coursework

Universidad Del Valle de Mexico

Bachelor of Law, Law

Completed a Bachelor's degree in Law, gaining a comprehensive understanding of legal principles and practices. Focused on various areas of law relevant to professional practice.