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Victoria Denysova

@victoriadenysova

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Dedicated technology professional with 12 years of impactful experience.

Spain

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities in the tech industry.

I am a dedicated and experienced technology professional with over 12 years of impactful experience in technical support, data integration, web development, and customer success. My journey has been marked by a proven ability to lead data integration projects and collaborate with cross-functional teams to deliver tailored solutions that maximize platform value.

Throughout my career, I have consistently demonstrated my commitment to providing top-notch customer service and building strong relationships with technical decision-makers. At Totango, I successfully led data integration projects, reducing the support queue by 80% and streamlining processes to enhance customer satisfaction. My technical expertise, combined with my adaptability and problem-solving skills, allows me to communicate complex concepts clearly to both technical and non-technical stakeholders.

Currently, I am diving into the world of DeFi as a Yield Farming Specialist, continuously learning and building my portfolio. I am passionate about leveraging my skills in blockchain technology and cryptocurrencies to drive innovation and success in the tech industry.

Experience

Work history, roles, and key accomplishments

Current

Yield Farming Specialist

Current

Yield Farming Coop

Apr 2025 - Present (7 months)

Currently immersed in the decentralized finance (DeFi) space, actively learning various tools and strategies to build and manage a diversified portfolio. Focused on understanding the intricacies of yield farming and its applications.

DeFi Cryptocurrencies Blockchain Technology Portfolio Management

Customer Success Engineer

Totango

Nov 2023 - Jun 2024 (7 months)

Led data integration projects for customers, ensuring seamless data flow to enhance their experience and maximize platform value. Reduced the Integrations support queue by 80% within the first few months.

Data Integration Customer Success API Integration Troubleshooting Cross Functional Collaboration Customer Relationship Management

Technical Support Engineer

Onfleet

Mar 2021 - Sep 2023 (2 years 6 months)

Consistently achieved a CSAT score of 97% or above, demonstrating exceptional customer satisfaction. Contributed to the open-source Onfleet library by developing the PHPOnfleetAPI wrapper and a corresponding blog post.

Technical Support Customer Satisfaction Open Source PHP API Development Project Planning

Theme Support and Development Engineer

Kriesi.at

Mar 2017 - Feb 2021 (3 years 11 months)

Assisted thousands of small and medium businesses in building websites, significantly enhancing their online presence. Provided comprehensive theme support and development expertise.

Web Development Technical Support Online Presence Theme Development

Web Developer

3Shape

Mar 2014 - Dec 2016 (2 years 9 months)

Developed a responsive company website using Sitecore and ASP.NET, and maintained existing websites built with Umbraco CMS, .NET, and XSLT. Migrated data to new websites and developed internal tools for the marketing department.

Web Development Sitecore CMS ASP.NET Umbraco .NET XSLT Data Migration Internal Tools

PHP Developer

eMICT, Lostosoft LTD

Apr 2013 - Feb 2014 (10 months)

Contributed to building the company website and a separate online lotteries website, including integrations with third-party gaming providers and internal accounting systems. Developed various lottery and user account pages and performed extensive bug fixing.

PHP Apache Nginx Git PHPUnit MySQL Zend Yii HTML CSS JavaScript Web Development API Integration

PHP Developer

Ostin Company

Aug 2012 - Apr 2013 (8 months)

Participated in the development of a news portal, creating several modules such as an image gallery, video gallery, and a TV program module with external provider integration. Utilized a custom PHP framework and LAMP stack.

PHP LAMP Nginx SVN HTML JavaScript CSS Memcache MySQL Web Development Module Development

Web Developer

3Shape

May 2012 - Aug 2012 (3 months)

Worked on adding a localized version of the website to the 3Shape Dental website. Primarily utilized HTML and JavaScript for development tasks.

HTML JavaScript Web Development Localization

Bartender

Carnival Cruise Lines

May 2005 - May 2010 (5 years)

Provided excellent customer service and managed bar operations in a fast-paced environment. Handled cash transactions and maintained inventory.

Customer Service Bartending Inventory Management Hospitality

Education

Degrees, certifications, and relevant coursework

Management Institute of Canada

MBA, Management

2008 - 2010

Completed a Master of Business Administration program, focusing on management principles and practices. Gained expertise in strategic planning, organizational leadership, and business operations.

National Aviation University

Bachelor's degree

2000 - 2004

Obtained a Bachelor's degree from National Aviation University, developing foundational knowledge in a specific field. Engaged in coursework and projects relevant to the chosen area of study.