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Gerry User

@gerryuser

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Highly technical Lead QA Engineer with extensive automation expertise.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement in QA practices.

With over 20 years of development experience and a decade in Quality Assurance, I am a highly technical Lead QA Engineer specializing in leading and collaborating with globally distributed teams. My expertise lies in managing remote QA teams, designing automation frameworks, and implementing testing strategies across diverse sectors, including fintech and blockchain.

At Customer.io, I led the modernization of legacy test repositories, optimizing code to reduce test execution time by 95%. My collaborative efforts with the Developer Experience team resulted in reusable GitHub Actions that significantly decreased maintenance time. I also developed a unified test reporting system that provided 600% more actionable data, enhancing overall system stability.

Throughout my career, I have spearheaded the development of automated testing frameworks, conducted training workshops, and driven the adoption of advanced testing methodologies. My commitment to improving test efficiency and accuracy has consistently delivered measurable results, making me a valuable asset to any organization.

Experience

Work history, roles, and key accomplishments

Current

Lead QA Engineer

Current

Customer.io

Jan 2023 - Present (2 years 5 months)

Led the modernization of legacy test repositories, optimizing code to reduce test execution time by 95%. Collaborated with the Developer Experience team to implement reusable GitHub Actions and developed a unified test reporting system that provided 600% more actionable data.

Python GitHub Actions TestOps Automation Agile Team Collaboration Test Reporting

Lead QA Engineer

Pagos.ai

Jan 2022 - Jan 2023 (1 year)

Spearheaded the development of automated testing frameworks, increasing test coverage by ~80%. Organized test bashes and training workshops, and conducted analysis that led to a backend redesign, improving database performance and reliability.

Automation Python SQL Testing Frameworks Agile Performance Test Coverage Collaboration

Lead QA Engineer

Primer.io

Jan 2021 - Jan 2022 (1 year)

Executed over 80 technical interviews to enhance team performance. Designed onboarding processes for new QA hires and drove the adoption of advanced testing methodologies, resulting in reduced defect rates and increased test coverage.

Technical Interviewing Onboarding Testing Methodologies Test Coverage Collaboration Agile Training

QA Engineer / Software Developer

Various Companies

Jan 2001 - Feb 2021 (20 years 1 month)

Contributed to various roles in finance, healthcare, and blockchain, utilizing skills in Java, Python, and SQL. Transitioned into testing and automation, enhancing software quality and efficiency over 10 years.

Java Python SQL Software Development Automation Communication Problem Solving Quality Assurance Testing

Education

Degrees, certifications, and relevant coursework

Dundalk Institute of Technology

Bachelor of Science, Software Development

2012 - 2014

Grade: First Class Honours

Completed a Bachelor of Science in Software Development with a focus on software engineering principles, programming languages, and application development. Achieved First Class Honours, demonstrating a strong understanding of software development methodologies and practices.

National College of Ireland

Certificate, Software Applications

2001 - 2003

Earned a Certificate in Software Applications and Support, focusing on practical skills in software usage, troubleshooting, and support. This program provided foundational knowledge essential for a career in software development and quality assurance.