Open to opportunities

Robert Ingraham

@robertingraham

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Proven operations executive with 15+ years in field service leadership.

United States

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What I'm looking for

I am looking for a leadership role that values safety, innovation, and team development.

I am a seasoned operations executive with over 15 years of experience leading large-scale service and parts organizations across various industries, including manufacturing and capital equipment. My expertise lies in driving safety, enhancing customer satisfaction, and optimizing field operations. I am passionate about building high-performing teams and fostering a culture of continuous improvement.

In my current role as East Regional Field Operations Director at EMSAR, I have successfully implemented safety initiatives and developed management training programs that have significantly improved operational efficiency. My focus on customer partnerships has led to enhanced service delivery and satisfaction, particularly with key clients like GE Healthcare. I thrive in dynamic environments where I can leverage my skills in P&L management, service strategy development, and talent development to drive organizational success.

Experience

Work history, roles, and key accomplishments

Current

East Regional Field Operations Director

Current

EMSAR

Jan 2019 - Present (6 years 7 months)

Implemented and held monthly safety stand-downs, fostering a culture of safety and adaptation to new standards. Developed a high-performing management team by creating onboarding and ongoing training programs, enabling consistent and effective leadership.

Field Operations Safety Leadership Team Leadership Customer Relationship Management P&L management Workforce Planning Lean Six Sigma

Multi-Plant Manager

Chemtrade Logistics

Jan 2017 - Present (8 years 7 months)

Saved over $25,000 in monthly raw material purchase spend by implementing continuous improvement programs and tools. Improved inventory accounting accuracy and product blend quality by implementing visual management and calculation standard tools.

P&L management Continuous Improvement Six Sigma Lean Inventory Management Budget Management

Service Operations Manager

Hill-Rom Company, Inc.

Jan 2013 - Present (12 years 7 months)

Achieved a 25% increase in service responsiveness and customer satisfaction while improving equipment repair and parts turnaround KPIs. Strengthened key contract relationships by creating visual workflow management and training tools.

Service Management Customer Satisfaction KPIs Team Building Sales Alignment P&L management

Finishing Operations Leader

Hemlock Semiconductor Corporation

Jan 2011 - Present (14 years 7 months)

Successfully led the startup and commissioning of the Finishing/Packaging and Shipping facility, including utility and automation systems. Chartered a project to implement a warehouse management system in SAP to support manufacturing and customer shipment readiness.

Operations Leadership Plant Startup Commissioning Management SAP

Finishing Shift Leader

Hemlock Semiconductor Corporation

Jan 2006 - Present (19 years 7 months)

Oversaw day-to-day operations across five production buildings, including service inventory logistics and quality escalation management. Led cross-functional teams focused on operational excellence, warranty reduction, and improved turnaround for field service readiness.

Operations Management Inventory Management Quality Management Cross Functional Team Leadership Operational Excellence Warranty Reduction Service Readiness

Education

Degrees, certifications, and relevant coursework

Northwood University

Coursework, Business Management

Completed coursework focusing on business management principles and practices. Gained foundational knowledge in various aspects of business operations and strategy.

Delta College

Coursework, Business Management

Undertook coursework in business management, developing an understanding of key business concepts. Studied essential topics relevant to organizational leadership and operational efficiency.