Robert Herb

Administered fleet of hardware via MDM, ensured device policies met compliance needs, and addressed support tickets. Developed and maintained documentation for supported applications, processes, and training material. Supported deployment and maintenance of enterprise applications, and partnered with Software Engineers for in-house developer solutions.

Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencin

− Stand up AppLocker enterprise security policies
− Coordinate simulated phishing tests
− Employee cyber security training
− Threat hunting and incident response

Day to day operation, maintenance and planning of the ISP network, providing advanced technical support to Internet customers to resolve a variety of service issues.