Open to opportunities

Robert Couram

@robertcouram

Message

Detail-oriented records management coordinator with expertise in FOIA compliance.

United States

Message

What I'm looking for

I am seeking a role that values confidentiality and offers opportunities for professional growth in records management and compliance.

I am a detail-oriented and experienced professional specializing in government information management and FOIA compliance. My background includes extensive experience in records processing and backlog reduction, where I have successfully finalized over 15,000 pages of sensitive documents in just six months. My commitment to confidentiality and accuracy drives my work, ensuring that all records workflows are managed securely and efficiently.

In my current role as a Government Information Specialist at the Department of Homeland Security, I lead staff training on document closure procedures and perform quality control checks to maintain compliance with federal policies. Previously, as a Call Center Supervisor at the Department of Veterans Affairs, I honed my leadership skills by supervising teams and implementing performance improvements. My diverse experience also includes managing operations in a commercial insurance agency, where I developed operational workflows and maintained confidential client records.

Experience

Work history, roles, and key accomplishments

Current

Government Information Specialist

Current

Department of Homeland Security

Sep 2023 - Present (1 year 9 months)

Processed and reviewed sensitive government documents for FOIA release, applying appropriate exemptions and finalizing over 15,000 pages to significantly reduce backlog. Coordinated with records management teams to ensure accurate classification and secure storage of files, while leading staff training on document closure procedures and performing quality control checks.

Records Management Quality Control Staff Training Microsoft Office Suite

Call Center Supervisor

Department of Veterans Affairs National Call Center

Jan 2021 - Present (4 years 5 months)

Supervised call center teams responding to veteran inquiries and claims, and trained new hires on compliance procedures and service protocols. Monitored performance metrics to implement improvements for efficiency and quality, while supporting data entry, documentation, and administrative processes.

Staff Training Performance Monitoring Data Entry Compliance Administrative Support

Agency Owner / Commercial Insurance Specialist

Farmers Insurance Group

Jan 2016 - Present (9 years 5 months)

Managed comprehensive operations, client services, and compliance within a commercial insurance agency, ensuring accurate document management and adherence to regulatory standards. Hired and trained support staff, developed operational workflows, and maintained confidential client records.

Agency Client Services Compliance Document Management Staff Training Regulatory Workflows

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Bachelor of Science, Management

Completed a Bachelor of Science in Management. The program focused on developing leadership and organizational skills relevant to various business environments.