Looking for a job

Roberta Gomes Pedrozo

@robertagomespedrozo

Message

I manage E&S and commercial insurance accounts across the full policy lifecycle.

Brazil

Message

What I'm looking for

I'm looking to continue managing E&S and commercial insurance accounts, improving insurance operations, and resolving complex placement, renewal, and policy administration needs.

At StateChoice Insurance, I manage 40–50 E&S and Commercial Lines accounts at a time, moving new business from submission and market placement through binding, servicing, renewals, endorsements, cancellations, and reconciliation.

I built a structured E&S renewal workflow across multiple offices and handle complex coverage, financing, payment, and policy issues with insureds, brokers, carriers, underwriters, and internal teams.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

StateChoice Insurance LLC

Jan 2025 - Present (1 year 8 months)

Manage E&S and commercial insurance accounts across the full policy lifecycle, including new business, renewals, and complex issue resolution. Built and implemented a structured E&S renewal workflow to standardize tracking across multiple offices.

Customer Service Representative

StateChoice Insurance LLC

Jul 2022 - Jan 2025 (2 years 6 months)

Serviced personal and commercial insurance accounts, handling policy changes, billing, documentation, certificates, quoting, renewals, and carrier communication. Progressively expanded into Commercial Lines, E&S, and placement responsibilities.