At Equine Veterinary Clinic, I coordinate schedules and documentation while handling high-volume client communication across written and phone channels. I keep service information organized and share updates when plans or priorities change.
At US-Based Veterinary Clinic, I handled client inquiries across chat, email, social media, and phone. I explained technical information in clear English and coordinated follow-up with clinical professionals.
I founded Vet Delivery, where I managed client communication from initial inquiries and pricing questions through scheduling and follow-up. I maintained detailed client records and organized appointment information, confirmations, and changes.
My customer-facing experience also includes live chat, social media monitoring, email, and phone support in earlier roles in Brazil. I’m a native Portuguese speaker, fluent in English, and advanced in Spanish.
