Francisco Cunha

I am a multilingual Customer Support Representative with extensive experience providing technical and billing support for major digital platforms including PayPal, YouTube, and Ubisoft. I deliver empathetic, efficient support across Portuguese, Spanish, and English in fast-paced environments.

My background includes specialized support for YouTube content creators, multilingual technical support for Ubisoft players across PC, Xbox, and PlayStation, and high-compliance billing and dispute resolution at PayPal. I consistently maintain high customer satisfaction while handling complex issues such as account access, monetization, purchases, and in-game connectivity problems.

I thrive in collaborative teams and remote setups, am adept with tools like Zendesk CRM, and prioritize clear communication, problem solving, and stress tolerance to resolve tickets quickly and professionally. I seek opportunities to apply and expand these skills in customer service roles.