Open to opportunities

Robenia Herbert

@robeniaherbert

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Student-focused advisor skilled in student support, operations, and communications.

United States

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What I'm looking for

I seek a student-centered role where I can provide academic and personal support, contribute to student success, and apply my administrative and operational skills in a collaborative environment.

I am a student-focused professional with hands-on experience in academic advising, student services, and frontline operations. I have supported students through academic planning, personal guidance, and administrative services to help them stay on track.

In roles ranging from Student Academic Advisor to Relationship Group Co-Facilitator, I designed and delivered programming that improved interpersonal skills and fostered safe learning environments. I coordinated with social workers and campus teams to expand support services for students in need.

I have practical experience in operational roles including fulfillment, inventory management, and postal services where I consistently met targets and resolved customer issues. I also supported recruitment and outreach through campaign materials and event logistics.

I bring reliable administrative skills, clear communication, and a student-centered approach to teams focused on education, student affairs, or operations. I seek opportunities to continue supporting student success and contributing to collaborative, service-oriented organizations.

Experience

Work history, roles, and key accomplishments

Student Post Office Clerk

Whitman College

Sep 2021 - May 2023 (1 year 8 months)

Received, sorted, and distributed campus mail, sold postage and money orders, and assisted students and staff via phone, email, and in person.

Mailroom Operations Customer Service Data Entry Organization Communication Time Management

Fulfillment Associate

Max Brenner

Jan 2022 - Jun 2022 (5 months)

Received, stocked, and rotated inventory to ensure product availability, picked and packed orders meeting daily shipping targets, and resolved customer order discrepancies.

Inventory Management order fulfillment Quality Control Customer Service Time Management Problem Solving

Student Academic Advisor

Whitman College

May 2021 - Nov 2021 (6 months)

Conducted academic advisement to help students maintain progression, assisted course selection aligned to interests, and supported students facing academic or personal challenges.

Academic Advising Communication Confidentiality Problem Solving

Relationship Group Co-Facilitator

NYC Department of Social Services

Sep 2018 - Jun 2020 (1 year 9 months)

Taught high school students interpersonal skills to form healthier relationships and coordinated with a social worker to deliver new relationship abuse services while maintaining a safe learning environment.

Trauma Informed Care Program Coordination Communication

Personal Assistant

ASA College

Oct 2018 - Mar 2019 (5 months)

Researched and designed campaign posters and emails for prospective/current students, coordinated event logistics and inventory, and handled student inquiries via phone, email, and in person.

Graphic Design Email Campaigns Event Coordination Inventory Management Customer Service Administrative Support