At Vodafone Intelligent Solutions, I own the EIC reporting suite, designing Power BI dashboards for SLA, First Time Resolution, and eNPS metrics. These dashboards give support operations real-time visibility into ticket quality and employee satisfaction.
I architected the EIC dashboard with Row-Level Security and created a usage report tracking engagement across seven dashboards. I also transitioned SAP EIC reporting from Excel templates to Power BI and Signavio.
Using Power BI connectors, I automated recurring SuccessFactors reports for India, Czech Republic, and Hungary, reducing manual reporting effort by 60%. I also integrated Spirit Beat pulse survey data into executive dashboards and supported People and HR sections of ESG reports.
I delivered more than 2,000 HR reports to global stakeholders with 100% accuracy and on-time delivery. Earlier, as an Explore Intern, I championed a Celonis proof of concept that led to enterprise-wide implementation for EIC process optimization.
