Open to opportunities

Ritisha Saikia

@ritishasaikia

Message

I turn engagement data into retention, process improvement, and client outcomes.

India

Message

What I'm looking for

I'm looking to apply data analysis, stakeholder management, and process improvement skills in a role where I can turn insights into stronger customer engagement, retention, and operational outcomes.

At Global Banking School, I managed engagement and performance tracking for 600+ students using Power BI and Excel, helping achieve a 97% retention rate and 85% re-engagement rate.

I led an Attendance Monitoring Project with senior stakeholders, identified at-risk students, and implemented targeted interventions. My multi-site operational reviews improved process efficiency and engagement practices by 40%, while 1:1 OASIS and Moodle support for 150+ students reduced support tickets by 80%.

Previously, at Avika Limited, I managed 50+ client accounts, increased service adoption by 25%, and improved customer retention by 20%. At Inchtone, I used Bitrix24 consumer data to support strategies that increased productivity by 20% and strengthened customer engagement approaches by 50%.

I bring postgraduate training in International Business Management, a foundation in Accounting and Finance, and BCS and PMI certifications. I combine data analysis, stakeholder management, and client-facing communication shaped by corporate, hospitality, and events environments.

Experience

Work history, roles, and key accomplishments

Retention Officer

Global Banking School

Jan 2025 - May 2026 (1 year 4 months)

Managed engagement and performance tracking for 600+ students, using Power BI and Excel to drive retention strategies. Led cross-functional projects and achieved 97% retention and 85% re-engagement rates.

Power BI Excel Stakeholder Management Data Analysis Retention Strategy Project Management OASIS Moodle

Hospitality Associate

Popeyes Louisiana Kitchen

Sep 2024 - Dec 2025 (1 year 3 months)

Processed customer orders accurately in a high-volume environment, maintaining 100% order accuracy. Handled telephone orders, customer queries, and supported stock management.

Customer Service Order Processing Stock Management Multitasking

Business Development Associate

Avika Limited

Jan 2024 - Dec 2024 (11 months)

Managed relationships with 50+ client accounts, identifying needs and recommending digital solutions. Improved customer retention by 20% through responsive relationship management.

Customer Retention Digital Solutions Customer Relationship Management

Event Steward & Hospitality Assistant

Hap Solutions

Apr 2023 - Sep 2024 (1 year 5 months)

Delivered premium hospitality services to VIP guests at major sporting events. Provided stewarding, crowd management, and retail support at venues like Anfield and Old Trafford.

Hospitality Customer Service Retail Operations

Junior Chef

Trafford Centre

Jul 2024 - Aug 2024 (1 month)

Reheated and plated pre-prepared food items to hygiene standards during high-volume service. Maintained kitchen cleanliness and assisted with timely order fulfilment.

Food Preparation Food Hygiene Kitchen operations Time Management

Business Analyst Intern

Inchtone

Oct 2023 - Dec 2023 (2 months)

Spearheaded data-driven strategies to enhance efficiency, achieving a 20% increase in productivity. Utilized Bitrix24 to analyze consumer data and improve customer engagement strategies by 50%.

Data Analysis Bitrix24 Process Optimization Customer Engagement

Teaching Assistant

RTriibe

Apr 2023 - Sep 2023 (5 months)

Supported students with Autism and ADHD through tailored and play-based support. Assisted teachers with learning plans and IEPs, tracking progress and supporting classroom management.

Special Education Classroom Management Student Support

Education

Degrees, certifications, and relevant coursework

Manchester Metropolitan University

Master of Science, International Business Management

2023 - 2024

Grade: Merit

Pursued an MSc in International Business Management with Merit, focusing on business analytics, international business, and development finance. Dissertation on women entrepreneurship in India.

Gauhati University

Bachelor of Commerce, Accounting and Finance

2019 - 2022

Grade: 90.03 CGPA

Completed a Bachelor of Commerce (Honours) in Accounting and Finance with a CGPA of 90.03. Coursework included financial accounting, business communication, and business mathematics.