Looking for a job

Ritika Verma

@ritikaverma1

Product management candidate at Salesforce who cut workshop cancellations by 80% and prototyped an AI-powered Zepto recommendation engine.

India

Message

What I'm looking for

I'm seeking an entry-level Product Management or Associate Product Manager role where I can apply my operational rigor, stakeholder experience, and product coursework to ground-up product ownership.

At Salesforce, I coordinate a 100+ account global portfolio across APAC, EMEA, and AMER. I designed a global quality and governance process that cut last-minute workshop cancellations by 80%, and built Slack bot automations to reduce routine manual work.

I also track program performance through Tableau dashboards and support learning platforms, partner operations, and service delivery. In my IIM Rohtak product management capstone, I researched customer retention opportunities for Zepto, developed a five-segment customer model, and built a working AI recommendation demo on Lovable.

Experience

Work history, roles, and key accomplishments

Lead – Training & Operations Specialist

Salesforce

Mar 2020 - Jun 2026 (6 years 3 months)

Owns program coordination, service delivery, platform administration, and performance reporting for a 100+ account portfolio across APAC, EMEA, and AMER. Designed a global QA process that cut cancellations by 80% and maintains 95% CSAT on 200+ daily tickets.

Program Management Customer Success Stakeholder Management Tableau Excel Salesforce Zendesk Skilljar LearnDot Edubrite Webassessor UAT Slack Process Governance QA SLA Management

Training Coordinator – APAC & Japan

Salesforce

Mar 2017 - Jul 2019 (2 years 4 months)

Managed program delivery across 10+ countries, coordinating registrations, scheduling, instructor logistics, and stakeholder communications. Served as regional coordination point for enterprise partners and achieved Trailhead Ranger status.

Program Coordination Stakeholder Management Training Operations Scheduling Logistics Trailhead

Project Consultant – Learning & Development

Genpact

Nov 2015 - Jul 2016 (8 months)

Designed and managed a 90-day project plan for a new-hire onboarding rollout, coordinating scheduling, systems administration, tracking, and milestone reporting. Facilitated stakeholder sessions to support knowledge transfer and engagement.

Project Management Onboarding Stakeholder Facilitation Systems Administration Milestone Reporting

Training Manager

UEI Global

Apr 2010 - May 2015 (5 years 1 month)

Managed end-to-end delivery of academic and professional programs across classroom and virtual formats. Maintained records, compliance documentation, and delivery standards, and designed program content across business communication, management, HR, and soft skills.

Training Delivery Program Management Content Design Compliance virtual training