Open to opportunities

Rajat Singh

@rajatsingh4

Message

Data Analyst and Power BI Developer with a focus on insights.

India

Message

What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth in data analytics.

I am a dedicated Data Analyst and Power BI Developer with a strong background in data analysis and visualization. My experience includes supporting analysis of workforce management and call-center data, where I utilized SQL Server and Google Sheets to track key metrics and identify trends. I have a proven track record of creating impactful dashboards in Power BI and Looker Studio that enhance visibility into customer experience and workforce management initiatives.

At Relay HumanCloud India Pvt. Ltd., I developed and automated ETL pipelines using Python, significantly improving data integrity and retrieval times. My efforts in designing and optimizing Power BI dashboards led to a notable boost in team performance and decision-making processes. I am passionate about leveraging data-driven solutions to enhance operational efficiency and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Telus Digital

Dec 2024 - Present (8 months)

Supported analysis of WFM and call-center data from CRM and QA exports using SQL Server and Google Sheets to track metrics like AHT, ASA, and abandonment rates, assisting the team in identifying trends. Created dashboards in Power BI and Looker Studio for Customer Experience and WFM teams to monitor KPIs such as CSAT and FCR, providing visibility that supported team initiatives for improving servi

SQL Server Google Sheets Power BI Looker Studio Data Analysis KPIs CRM QA

Data Analyst

Relay HumanCloud India Pvt. Ltd.

Jun 2023 - Nov 2024 (1 year 5 months)

Developed and automated ETL pipelines using Python to collect, preprocess, and load data from multiple REST APIs into a centralized Data Warehousing system, ensuring data integrity and reducing data retrieval times by 20%. Designed and optimized Power BI dashboards with key KPI metrics, leading to a 30% boost in overall team performance and enhanced decision-making processes.

Python ETL REST APIs Data Warehousing Power BI MS SQL Server Automation

Education

Degrees, certifications, and relevant coursework

Acharya Institute of Technology

Bachelor of Engineering, Engineering

2015 - 2019

Completed a Bachelor of Engineering degree, gaining foundational knowledge in various engineering principles. Focused on developing problem-solving skills and technical expertise relevant to the field.

Career Convent College

Higher Secondary Education, General Studies

2013 - 2014

Completed Higher Secondary Education, building a strong academic foundation for future studies. Focused on core subjects to prepare for higher education.