Ritika Kaniya
@ritikakaniya
I build lasting client relationships and improve customer success operations.
IndiaWhat I'm looking for
At Investor Partner Group, I manage relationships with 30+ international real estate clients, maintain 95%+ client satisfaction, and lead Client Relationship Managers supporting 80+ additional accounts. I've improved follow-up and reporting processes, reducing response turnaround time by approximately 30%.
I've also driven client coordination, store operations, tele-sales, lead qualification, customer retention, and team support at DesignXstudio, CULT.FIT, and Shri Ram Finance. I enjoy resolving concerns, coordinating cross-functional teams, and turning client feedback into smoother operations and stronger long-term partnerships.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Investor Partner Group
Sep 2024 - Present (2 years)
Manages relationships with 30+ international real estate clients, maintaining a 95% satisfaction rate. Coordinates with internal teams to resolve client concerns within 24-48 hours and leads a team of Client Relationship Managers.
Client Coordinator & Store Manager
DesignXstudio
Sep 2023 - Aug 2024 (11 months)
Built and maintained relationships with 50+ clients, aligning design expectations with deliverables. Coordinated with design and execution teams to ensure 95% of projects were delivered on time and managed daily store operations.
Business Development Manager
CULT.FIT
Jan 2023 - Sep 2023 (8 months)
Qualified and managed 80-100 customer leads weekly through telephonic consultations and follow-ups. Collaborated with Area Sales Managers across 4 regions to achieve monthly sales targets and increase regional conversions.
Customer Relationship Manager
CULT.FIT
Sep 2021 - Dec 2022 (1 year 3 months)
Handled 50+ customer interactions daily, resolving inquiries and complaints while maintaining high service standards. Delivered training sessions and represented the company at HQ meetings in Bangalore.
Operations Executive
Shri Ram Finance
Jan 2021 - Aug 2021 (7 months)
Supervised and trained a team of 15 executives on customer data collection and verification. Processed and analyzed customer data for 100+ loan applications monthly, ensuring accuracy and compliance.
Education
Degrees, certifications, and relevant coursework
IGNOU University
Master of Business Administration, Marketing
2022 - 2024
Pursued an MBA with a specialization in Marketing, focusing on strategic marketing and management principles.
ITM University
Bachelor of Commerce, Finance and Marketing
2019 - 2022
Completed a Bachelor of Commerce with a focus on Finance and Marketing, gaining foundational knowledge in business and financial principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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