Open to opportunities

Ritesh Dunna

@riteshdunna

Message

Data-driven operations specialist with AWS analytics and process optimization.

India

Message

What I'm looking for

I seek a data-driven operations role where I can apply AWS analytics and SQL to improve processes, support compliance across regions, and drive measurable operational efficiencies in a collaborative, growth-oriented team.

I am a data-driven operations specialist with 3+ years of experience in business operations and analytics, focused on using AWS analytics tools, SQL, and process optimization to drive measurable improvements. I have supported multi-regional compliance programs (US/UK/SG/AU), built dashboards with AWS Horizon and QuickSight, and performed operational analysis using PostgreSQL to improve efficiency and communications at scale.

My background includes hands-on experience in safety analytics with Lytx MV+AI technology, end-to-end service operations management, and practical web development skills (HTML/CSS). I have been recognized for performance excellence with awards such as Amazon's Extra Mile Award and multiple Best Performer recognitions, and I consistently deliver actionable insights that enhance operational metrics and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Transportation Specialist

Current

Amazon

Jul 2022 - Present (3 years 2 months)

Performed data analysis using PostgreSQL and AWS analytics to improve operational efficiency across US/UK/SG/AU regions; contributed to process optimizations and large-scale event communications. Earned Extra Mile Award and Best Performer recognition for three consecutive quarters.

PostgreSQL Data Analysis Compliance Monitoring Process Optimization Dashboards SQL

Operations Specialist

WNS Global Services

Nov 2021 - Jun 2022 (7 months)

Conducted video-based safety analysis using Lytx MV+AI to identify high-risk behaviors and derive actionable insights that improved operational metrics. Performed pattern analysis and reporting to support safety programs.

Lytx MV+AI Video Based Safety Data Analysis Risk Analysis Reporting Root Cause Analysis SQL

Service Advisor

Sri Lakshmi Automotive Services Pvt Ltd

Jul 2019 - Dec 2020 (1 year 5 months)

Managed full-cycle automotive service operations, optimized appointment scheduling and repair order workflows, and maintained a 99.5% customer engagement and experience rating. Streamlined processes that improved customer retention.

Service Operations Scheduling Process Improvement Customer Satisfaction KPI Tracking Technical Documentation

Education

Degrees, certifications, and relevant coursework

Raghu Institute of Technology

Bachelor of Technology, Mechanical Engineering

2015 - 2019

Completed B-Tech in Mechanical Engineering with coursework and projects including Friction Stir Welding on Aluminum Alloy 6066 and web development work.