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Rita Merten

@ritamerten

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Restaurant Manager at Princess Cruises coordinating 200 employees and service for 600–700 guests.

Hungary

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At Princess Cruises, I progressed from Assistant Buffet Steward to Restaurant Manager, taking on increasing responsibility across hospitality and operations.

As Restaurant Manager, I coordinate daily scheduling and operational deployment for approximately 200 employees, while overseeing dinner service for 600–700 guests. I monitor satisfaction scores and service-quality KPIs, and adjust operations when needed.

I train and coach multicultural teams, resolve guest concerns through service recovery, and support sales and upselling. I also plan special functions and use the Princess Cruises MedallionClass digital ecosystem and onboard POS systems.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Manager

Current

Princess Cruises

Jan 2022 - Present (4 years 9 months)

Lead high-volume restaurant operations serving 600-700 guests per dinner, coordinate workforce scheduling for 200 employees, and drive sales and customer satisfaction targets.

Operations Management Workforce Scheduling Training Coaching Performance Evaluation Customer Service Service Recovery Sales Upselling KPI Monitoring POS systems Medallion

Assistant Restaurant Manager

Princess Cruises

Jan 2019 - Dec 2022 (3 years 11 months)

Supported large-scale restaurant operations, workforce coordination, guest relations, scheduling, and special functions. Supervised and coached multicultural teams and handled service recovery.

Operations Management Workforce Coordination Guest Relations Scheduling Team Supervision Coaching Service Recovery Sales Support

Waitress

Princess Cruises

Jan 2014 - Dec 2019 (5 years 11 months)

Delivered personalized service to an international customer base, built strong guest relationships, resolved concerns, and contributed to sales and upselling initiatives.

Customer Service Guest Relations Upselling Sales Communication Skills

Junior Waitress

Princess Cruises

Jan 2012 - Dec 2014 (2 years 11 months)

Provided customer-focused restaurant service while developing strong communication, teamwork, sales, and service-recovery skills.

Customer Service Communication Skills Teamwork Sales Service Recovery

Buffet Steward

Princess Cruises

Jan 2011 - Dec 2012 (1 year 11 months)

Provided efficient customer service within high-volume buffet operations while maintaining company service standards.

Customer Service Buffet Operations Service standards

Assistant Buffet Steward

Princess Cruises

Aug 2009 - Dec 2010 (1 year 4 months)

Joined Princess Cruises in an entry-level hospitality role and developed foundational skills in international customer service and shipboard operations.

Customer Service Hospitality Shipboard Operations