Carlos Jose Martinez Alvarez
@carlosjosemartinezal
I improve customer experience, operations, and retention across multi-site hospitality teams.
HungaryWhat I'm looking for
I've led customer experience and operations across hospitality businesses including Ladbrokes Coral, Quiznos Sub, Best Western Plus, and The Bolney Stage. My work spans multi-site teams, full P&L ownership, service standards, staffing, and compliance.
At Ladbrokes Coral, I directed 60+ staff across a 488-cover restaurant, two fast-food outlets, and five licensed bars. I also led reporting, local marketing, GDPR, health and safety, and hygiene compliance.
I've raised guest satisfaction from 50% to 95% in six months, cut staff turnover by 50%, grew repeat customers to 40%, and increased profit margins by 5%. I'm now bringing this hands-on operational background to remote Customer Experience, Customer Success, Operations, and People/Training roles.
Experience
Work history, roles, and key accomplishments
Deputy Manager
The Bolney Stage
Jan 2023 - Dec 2025 (2 years 11 months)
Supported the General Manager in hiring, training, scheduling, and coaching staff, stepping in as site lead in their absence. Controlled budgets, inventory, and supply costs to consistently meet financial targets.
General Manager
Pitch Restaurant
Jan 2023 - Dec 2023 (11 months)
Managed full restaurant operation for a Master Chef-winner-led concept, redesigning internal systems to increase operational efficiency. Led recruitment, training, and performance evaluation for the full front- and back-of-house team.
Steward (Operations & F&B Lead)
Sussex Yacht Club
Jan 2022 - Dec 2023 (1 year 11 months)
Ran food, beverage, and event operations for corporate and social events of up to 200 guests, from weddings to corporate meetings. Negotiated supplier pricing and controlled food/beverage/labour costs while reporting sales performance directly to ownership.
Food & Beverage Manager
Best Western Plus – The Old Tollgate Restaurant
Jan 2020 - Dec 2022 (2 years 11 months)
Owned daily P&L, labour, and inventory control across front-of-house, restaurant, and bar operations. Implemented service-standard and revenue-growth policies; reviewed financial reports daily to adjust operating plans in real time.
Bar & Catering Manager
Ladbrokes Coral – Hove Greyhound Stadium
Jan 2011 - Dec 2019 (8 years 11 months)
Directed operations for a 488-cover restaurant, two 800-capacity fast-food outlets, and 5 licensed bars, with full P&L accountability for 60+ staff. Managed GDPR, health & safety, and hygiene compliance across all outlets.
General Manager
Quiznos Sub
Jan 2001 - Dec 2011 (10 years 11 months)
Grew sales by up to 66% while improving food quality, service, and customer satisfaction; ranked 1st–2nd nationally in the Quiznos UK league. Delivered nationwide operational support and inspections for new franchise openings on behalf of Quiznos Corporation UK.
Assistant Manager
Burger King
Jan 2000 - Dec 2001 (1 year 11 months)
Delivered 100% mystery-shop scores while managing supplier relationships, inventory, and staff training.
Education
Degrees, certifications, and relevant coursework
Centeia
Course, Artificial Intelligence
2026 - 2026
Completed a course in Artificial Intelligence at Centeia in 2026.
Domina la IA con Gemini
Course, Artificial Intelligence
2026 - 2026
Completed the course 'Domina la IA con Gemini' in 2026.
Level 2 Food Safety and Hygiene for Catering
Level 2 Certification, Food Safety and Hygiene
2017 - 2017
Earned the Level 2 Food Safety and Hygiene for Catering certification in 2017.
Level 2 Award for Personal Licence Holder
Level 2 Award, Licensing
2013 - 2013
Earned the Level 2 Award for Personal Licence Holder in 2013.
Health & Safety for Supervisors (Level 3)
Level 3 Certification, Health and Safety
2011 - 2011
Earned the Health & Safety for Supervisors (Level 3) certification in 2011.
Universidad Católica Andrés Bello
Specialisation, Civil Procedural Law
1991 - 1994
Completed a Specialisation in Civil Procedural Law at Universidad Católica Andrés Bello from 1991 to 1994.
University Santa María
Degree in Law, Law
1984 - 1989
Pursued a Degree in Law at University Santa María from 1984 to 1989.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Salary expectations
Job categories
Skills
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