Ritam Byabortta
@ritambyabortta
Aspiring engineer with a focus on railway signaling and customer support.
ZimbabweWhat I'm looking for
I am a dedicated and aspiring engineer with a B.Tech in Electronics and Communication Engineering. My journey in the engineering field has been marked by a commitment to learning and applying my skills effectively. I have gained practical experience as a Customer Support Advisor at Concentrix, where I honed my communication and problem-solving abilities. Currently, I am working as a Service Engineer at SS Rail Tech System Private Limited, where I specialize in rectifying system failures in railway signaling.
Throughout my career, I have developed a strong foundation in railway signaling principles and have actively participated in pre-commissioning and commissioning processes. My technical skills include proficiency in AutoCAD for design, as well as programming in Matlab and C. I am passionate about contributing to the success of my organization while continuously expanding my knowledge and expertise in the field of electronics and communication.
Experience
Work history, roles, and key accomplishments
Service Engineer
SS Rail Tech System Private Limited
Aug 2024 - Present (10 months)
Rectified 24/7 system failures in railway signal gears, collaborating with customers to resolve issues using MTC simulation and interface circuits. Applied expertise in railway signaling principles, including TOC/RCC and SIP, during pre-commissioning and commissioning phases.
Customer Support Advisor
Concentrix
Jun 2021 - Nov 2021 (5 months)
Provided comprehensive customer support, addressing inquiries and resolving issues efficiently. Maintained high levels of customer satisfaction through effective communication and problem-solving.
Service Engineer
SS Rail Tech System Private Limited
Aug 2024 - Present (10 months)
Rectified 24/7 system failures in railway signal gears, collaborating with customers using MTC simulation, interface circuits, and Dual VDU. Participated in pre-commissioning, commissioning, FAT, and C-SAT, demonstrating expertise in railway signaling principles and Indian Railway Domain signaling systems.
Customer Support Advisor
Concentrix
Jun 2021 - Present (3 years 11 months)
Provided comprehensive customer support, addressing inquiries and resolving issues efficiently. Maintained high levels of customer satisfaction through effective communication and problem-solving.
Education
Degrees, certifications, and relevant coursework
Meghanad Saha Institute of Technology
B.Tech, Electronics and Communication Engineering
Grade: 8.1
Pursued a Bachelor of Technology in Electronics and Communication Engineering. Gained comprehensive knowledge in circuit design, signal processing, and communication systems.
Guru Nanak Institute of Technology
Diploma, Electronics and Telecommunication Engineering
Grade: 8.0
Completed a Diploma in Electronics and Telecommunication Engineering. Developed practical skills in telecommunication networks and electronic devices.
SACRED HEART DAY HIGH SCHOOL
12th Grade, High School
Grade: 63%
Achieved 12th grade completion, focusing on a diverse curriculum. Prepared for higher education through rigorous academic study.
SACRED HEART DAY HIGH SCHOOL
10th Grade, High School
Grade: 59.6%
Completed 10th grade education, establishing a strong academic foundation. Studied core subjects to build fundamental knowledge.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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