Rita igwe
@ritaigwe
Safety-focused flight attendant and customer service professional blending aviation expertise with digital skills.
NigeriaWhat I'm looking for
I’m a safety-conscious flight attendant and customer service professional with hands-on aviation experience and a strong track record of passenger satisfaction. I focus on pre-flight checks, safety demonstrations, and smooth in-flight operations while delivering service that puts people first.
I bring a customer service foundation built through roles as a Customer Service Representative, Waitress, and Account Assistant/Customer Service Support. In every setting, I resolve concerns professionally, manage diverse needs with strong communication, and apply practical CRM and lead generation approaches to improve outcomes.
I also add modern digital value to the role—using Google Workspace for documentation and reporting, automation tools like Make.com, and productivity support from AI. I’m a proactive team player committed to operational excellence, continuous improvement, and high-quality experiences from start to finish.
Experience
Work history, roles, and key accomplishments
Flight Attendant
Rano Air
Jan 2022 - Present (4 years 5 months)
Ensured passenger safety and comfort by performing pre-flight checks, delivering safety demonstrations, and providing in-flight service. Resolved passenger concerns professionally, supported crew coordination, and maintained documentation and service feedback using Google Workspace and CRM principles.
Waitress
Fruit Garden
Jan 2021 - Jan 2022 (1 year)
Delivered prompt, professional guest service and recommended menu options to improve customer satisfaction and support sales. Maintained an organized service environment and assisted with basic promotional content using communication and design tools.
Account Assistant / Support
Sinach Hotel & Suites
Jan 2018 - Jan 2021 (3 years)
Managed guest orders and handled inquiries and special requests to support timely service delivery. Provided administrative and financial support, coordinated tasks and workflows, and used Google Workspace for record keeping while introducing basic automation for routine processes.
Education
Degrees, certifications, and relevant coursework
Aerokeys Aviation
Embraer 145/135 Certification, Aviation
Earned Embraer 145/135 certification in 2023.
Aerosolutions Consultancy & Training
Licensed Cabin Crew (B737 300/400/500), Cabin Crew Training
Completed Cabin Crew initial training and obtained a licensed cabin crew qualification for B737 300/400/500 in 2022.
Federal Polytechnic Nekede
National Diploma, Business Administration
Completed a National Diploma in Business Administration in 2021.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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