Ritah Merab

I am a dedicated professional with over three years of experience in customer service and administrative support, specializing in the telehealth sector. My background as a Customer Retention and Success Associate at Multichoice has equipped me with exceptional communication and problem-solving skills, enabling me to enhance patient experiences effectively.

At ADEC Innovations Kenya, I honed my expertise in benefits verification, ensuring accurate eligibility checks and contributing to efficient revenue cycle management. My proficiency in managing patient communications and utilizing various healthcare management systems, such as Salesforce and Athena, positions me as a valuable asset to any telehealth team.