Open to opportunities

Ivy vivienne

@ivyvivienne

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Experienced Medical Assistant dedicated to enhancing patient care and support.

Kenya

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What I'm looking for

I am looking for a role that fosters professional growth, values teamwork, and allows me to make a meaningful impact in patient care.

I am an experienced Medical Assistant with over 4 years of expertise in clinical medicine, healthcare administration, and remote patient monitoring. My journey has equipped me with a robust skill set in telehealth operations, patient triage, and EHR management. I am committed to providing reliable and empathetic support to the healthcare industry globally, leveraging my strong foundation in healthcare.

In my recent role as a Remote Medical Assistant at Vision Dynamics, I managed patient communications and administrative tasks, ensuring HIPAA compliance and enhancing team efficiency. My experience as a Clinical Trials Research Assistant at KEMRI - Wellcome Trust further honed my skills in data management and patient recordkeeping, contributing to research data integrity. I take pride in my ability to improve patient satisfaction and operational performance through meticulous record management and effective communication.

With a Master's in Public Health and a Bachelor's in Clinical Medicine, I am passionate about continuous learning and professional development. I actively participate in community development initiatives, overseeing operations and strategic planning to drive social and economic empowerment. I am eager to bring my expertise to a dynamic healthcare team.

Experience

Work history, roles, and key accomplishments

Current

Remote Medical Assistant

Current

Vision Dynamics

Jan 2024 - Present (1 year 5 months)

Managed inbound and outbound patient calls, scheduling, and administrative tasks for healthcare providers, navigating EMR systems to update patient information accurately. Facilitated patient-provider communication, ensuring HIPAA compliance and high standards of confidentiality, and enhanced team efficiency through meticulous record management and training new remote virtual assistants.

Scheduling EMR HIPAA Data Entry Patient Provider Communication Administrative Support Data Auditing

Clinical Trials Research Assistant

KEMRI - Wellcome Trust

May 2023 - Dec 2023 (7 months)

Supported clinical research through data management, patient recordkeeping, and communication with other healthcare providers, managing medical documentation within HIPAA guidelines. Collaborated regularly with principal investigators and trial participants, facilitating a reliable communication pipeline and documenting findings through Redcap software.

Clinical Research Data Management Record keeping HIPAA Communication REDCap

General Practitioner

EquityAfia Group of Hospitals

Jan 2023 - Apr 2023 (3 months)

Provided comprehensive medical care to individuals and families by diagnosing and treating a wide range of illnesses, implementing a new triage system that reduced wait times by 10%. Enhanced team efficiency through meticulous record management, data entry, and adherence to HIPAA protocols, including referral of patients to specialist clinics.

medical diagnosis Patient Care Records Management HIPAA Referrals

Clinical Officer Intern

Nakuru Level 5 Hospital

Jan 2022 - Dec 2022 (11 months)

Performed patient clerking, history taking, and documentation, along with initial patient examination, diagnosis, and treatment of medical and surgical conditions. Managed admission and discharge of patients, presented cases during ward rounds, and attended various outpatient clinics including surgical, medical, pediatric, and diabetic clinics.

History Taking Treatment Planning Patient Discharge

Call Center Operator

Ministry Of Health

Jun 2020 - Dec 2020 (6 months)

Managed inbound and outbound calls related to COVID-19 inquiries, screening, and support, providing up-to-date information on guidelines, protocols, and services. Conducted symptom screening, advised callers on next steps based on health authority guidelines, and maintained confidentiality of sensitive information in compliance with HIPAA and other privacy laws.

Call Center Operations Symptom Screening Health Authority Guidelines Contact Tracing Data Entry HIPAA Confidentiality

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Masters in Public Health, Public Health

Currently pursuing a Master's degree focusing on public health principles and practices. The curriculum covers epidemiology, health policy, and community health initiatives.

Mount Kenya University

Bachelor in Clinical Medicine and Community Health, Clinical Medicine and Community Health

Completed a Bachelor's degree in Clinical Medicine and Community Health. The program provided a strong foundation in medical diagnosis, treatment, and community health practices.