
Rishayla Mcnair
@rishaylamcnair
Orthodontic assistant at Sunnybrook who takes X-rays, verifies insurance, and supports patients through orthodontic care.
What I'm looking for
At Sunnybrook, I work as an Orthodontic Assistant and Orthodontic Treatment Coordinator, supporting patients with insurance verification, X-rays, impressions, and scheduling.
I also assist chairside, change wires and colors, sterilize instruments, and communicate with patients about oral hygiene. I use Eaglesoft and Ortho records.
At Conduent, I answer inbound calls, reschedule deliveries, place customer orders, and provide order updates. I also process payments and send invoices.
My experience includes dental assisting at Barnes Family Dentistry, retail roles at Exchangebase and Journeys Kidz., and shift management at McDonald's. I hold CPR and radiology certifications and have an Associate in Dental from Antonelli College.
Experience
Work history, roles, and key accomplishments
Handled post-sales support, answered inbound calls, rescheduled deliveries, ordered items, informed customers of discounts, scheduled appointments, provided order status, processed payments, and sent invoices.
Orthodontic Treatment Coordinator
Sunnybrook Dentistry
Jan 2021 - Present (5 years 10 months)
Answered numerous phone calls, verified insurance, scheduled patients, called patients about existing accounts, emailed and faxed to different offices, organized paperwork, collected payments, and greeted patients.
Orthodontic Assistant
Sunnybrook
Jan 2021 - Present (5 years 10 months)
Verified insurance, took X-rays and impressions, assisted chairside, changed wires and colors, sterilized instruments, cleaned operatory rooms, answered phones, greeted patients, and scheduled appointments.
Roving Store Worker
Exchangebase Camp Shelby
Feb 2018 - Present (8 years 9 months)
Worked on registers, stocked merchandise, and cleaned the store.
Sales Associate
Journeys Kidz
Jun 2017 - Present (9 years 5 months)
Organized and stocked shoes, communicated with customers, met sales goals, and made children comfortable in the environment to encourage purchases.
Orthodontic Assistant
Barnes Family Dentistry
Jun 2019 - Jan 2021 (1 year 7 months)
Took X-rays, set up instruments, cleaned rooms, communicated with patients and coworkers, used computer skills, and performed orthodontic and general assisting duties.
Took phone calls, helped guests with their needs, kept the area clean and neat, and flexed in as a cashier when needed.
Managed shift and team, communicated with staff and customers, opened and closed the store, filled out positioning charts, conducted interviews, counted registers, handled bank deposits and backups, and ensured shift organization and customer satisfaction.
Customer Service Representative
Sep 2015 - Dec 2016 (1 year 3 months)
Helped people enroll in or find affordable insurance companies for the upcoming year, requiring good communication and computer skills with a typing speed of 40 WPM.
Education
Degrees, certifications, and relevant coursework
Antonelli College
Associate in Dental, Dental
2018 - 2019
Pursued an Associate in Dental degree, focusing on dental assisting skills and knowledge.
Forrest County Agricultural High School
High School Diploma, General Studies
2011 - 2014
Completed high school education, earning a diploma in basics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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