Deana Butler
@deanabutler
Compassionate certified dental assistant with strong customer-service leadership.
United StatesWhat I'm looking for
I am a Certified Dental Assistant trained in orthodontic procedures, digital scans, and infection control, with proven experience preparing treatment rooms, assisting during exams and appliance placements, and educating patients to promote treatment success. I combine clinical skills with a patient-focused approach and a commitment to precise, efficient care.
Previously, I spent years in customer service and retail management—rising to Level 3 at a major e-commerce company and serving as Manager/Team Lead at a regional grocery chain—where I led workforce planning, coached teams, improved processes, and drove customer retention. I bring cross-functional communication, process-improvement experience, and a collaborative mindset to clinical teams.
Experience
Work history, roles, and key accomplishments
Certified Dental Assistant
Gracefully Braced Orthodontics
Jun 2025 - Present (8 months)
Assist orthodontist with exams, adjustments, appliance placements, and capture dental x-rays and digital scans while maintaining infection control and educating patients on appliance care.
Served as primary contact for customers, drivers, and delivery partners resolving complex issues via phone, chat, and email and implemented account change strategies that improved retention and delivery accuracy.
Led workforce planning, coaching, and employee relations to improve retention and customer satisfaction, leveraging product knowledge to drive repeat business and operational performance.
Student Researcher
Microbiology Lab
Aug 2013 - May 2017 (3 years 9 months)
Collaborated on research projects and contributed to a team that placed 3rd in the iGEM competition, demonstrating experimental technique and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
Georgia State University
Bachelor of Science, Microbiology
Activities and societies: Student Researcher; participated in iGEM competition (3rd place)
Completed a Bachelor of Science with coursework and research experience in microbiology, contributing to team placement in the iGEM competition.
Dental Careers Institute
Certified Dental Assistant, Dental Assisting
Completed a Certified Dental Assistant program preparing for clinical orthodontic assisting, infection control, and dental radiography.
Availability
Location
United StatesAuthorized to work in
Job categories
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