Rinas Ahmed
@rinasahmed
I deliver attentive customer service across hospitality and retail environments.
CanadaWhat I'm looking for
I've supported hotel guests at Marriott Hotel in Calgary, assisting with inquiries, bookings, check-in/check-out, and personalized guest requests.
I work closely with front desk, concierge, housekeeping, and other teams to resolve concerns professionally and keep customer service areas clean and organized.
Previously, at Hudson Bay Mall, I increased sales by 10% through upselling and product recommendations while processing POS transactions, managing inventory, and mentoring new team members.
Experience
Work history, roles, and key accomplishments
Delivered excellent service to hotel guests and visitors in a fast-paced environment. Assisted with guest inquiries, bookings, and check-in/check-out procedures, and handled customer concerns with professionalism and empathy.
Sales Associate
Hudson Bay Mall
Jan 2020 - Aug 2023 (3 years 7 months)
Greeted and assisted customers, delivering exceptional service to ensure satisfaction. Boosted sales by 10% through effective upselling and product recommendations, and managed inventory and transactions.
Education
Degrees, certifications, and relevant coursework
School of Tomorrow Secondary School
High School Diploma, General Studies
Completed high school education at School of Tomorrow Secondary School in Addis Ababa, Ethiopia.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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