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Rim Ait Lahcen

@rimaitlahcen

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Engagement Manager with expertise in client relations and product strategy.

Morocco

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What I'm looking for

I seek a dynamic role that fosters collaboration, innovation, and professional growth.

I am an Engagement Manager with a strong background in client relations and product strategy. Currently, I work at Peaqock Financials, where I cultivate and maintain robust client relationships to ensure alignment with their business objectives. My role involves monitoring key performance indicators (KPIs) to evaluate product success and collaborating with clients to develop strategic plans that support their long-term goals.

Previously, I served as a Backend Developer at Auto Dealers Digital, where I developed and maintained APIs for statistical and analytical data, contributing to informed business decisions. My experience also includes freelance work as a Web Developer and Project Manager, where I successfully managed end-to-end project timelines and facilitated seamless project execution. I hold a Bachelor’s Degree in Computer Science and possess a diverse skill set that includes technical proficiencies in PHP, SQL, and Python, as well as strong interpersonal skills.

Experience

Work history, roles, and key accomplishments

Current

Engagement Manager

Current

Peaqock Financials

Oct 2023 - Present (1 year 8 months)

As an Engagement Manager, I cultivated strong client relationships, monitored KPIs, and collaborated on strategic plans to support long-term business goals. I also conducted market research and implemented risk mitigation strategies while preparing detailed reports on project progress.

Client Relationship Management KPIs Strategic Planning Market Research Risk Mitigation

Backend Developer

Auto Dealers Digital

Jul 2022 - Dec 2023 (1 year 5 months)

In my role as a Backend Developer, I developed and maintained APIs for data analysis, collaborated with teams using Agile methodologies, and conducted functional testing to ensure quality. I also designed RESTful APIs for scalable solutions.

API Development Agile Methodologies Functional Testing RESTful API Design Data Analysis

Web Developer/Project Manager

Freelance

Jun 2021 - May 2022 (11 months)

As a Freelance Web Developer and Project Manager, I developed project plans, managed timelines, and facilitated communication between development teams and clients. I ensured projects adhered to budgets and successfully managed scope changes.

Project Management Web Development Client Communication Budget Management

Account Manager

V12 Software

Nov 2018 - Mar 2020 (1 year 4 months)

As an Account Manager, I onboarded clients, provided training, and resolved complex issues, leading to increased client satisfaction. I also engaged in cross-selling and upselling services, contributing to significant revenue growth.

Onboarding Training Cross Selling Revenue

Education

Degrees, certifications, and relevant coursework

FEDE

Bachelor's Degree, Computer Science

2020 - 2023

Pursued a Bachelor's Degree in Computer Science, focusing on various programming languages and software development methodologies. Gained practical experience in developing applications and managing projects effectively.