Riley Vaughn

Support day-to-day operations for managed services accounts, monitoring workflows to ensure accuracy, timeliness, and adherence to client requirements. Respond to and resolve client and provider inquiries, researching account details in Salesforce and coordinating with internal teams to reach timely resolutions.

Collaborate with the Gym Manager to oversee and enhance daily operations. Assist in recruiting, training, and developing team members, and utilize data analysis to track KPIs and improve operational efficiency.

Receive inbound calls to resolve customer inquiries, address account concerns, and identify opportunities to renew or extend existing energy plans. Conduct outbound calls to retain, recapture, and offer new plans to customers, ensuring continued engagement and satisfaction.

Answered customer inquiries regarding service plans, coverage, pricing, scheduling, and billing concerns, while managing order processing and cancellations. Led client and technician engagements, assisting with implementations, go-lives, post-go-live support, and after-hours inquiries.

Processed documents and client data using Salesforce, ensuring accuracy and compliance, while auditing projects for Account Managers and Operations staff. Generated weekly billing reports and invoices, and tracked client data and project statuses using Excel.

Traveled to various cities overseeing setup of beverage stations, kiosks, and event equipment for festivals nationwide, while developing monthly staff schedules and coordinating logistics. Assisted in training and onboarding new hires, and tracked ROI in detailed client reports.

Attended Fort Valley State University.

Attended Georgia State University.