Open to opportunities

Rihab Trimech

@rihabtrimech

Message

Senior Project & Technology Manager driving global IT transformations and teams.

Tunisia

Message

What I'm looking for

I seek a leadership role where I can drive cross-functional IT transformations, scale engineering and support teams, implement robust service/change practices, and deliver customer-centric outcomes in an Agile, collaborative environment.

I am a seasoned senior project and technology manager with 15+ years of international experience delivering complex IT and business transformation initiatives across multiple industries and geographies.

I build and scale high-performing cross-functional teams from the ground up, having established the first Quality Engineering and Support Engineering teams at my current company and led large-scale product implementations for major airline clients.

My strengths include aligning technology with strategic business objectives, driving continuous improvement, implementing change/incident/service management frameworks, and championing Agile ways of working.

I hold multiple certifications (ITIL, CSM, CSPO, AWS CCP & SAA, PagerDuty responder) and am motivated by customer-centric delivery, measurable outcomes, and fostering collaboration in fast-paced multicultural environments.

Experience

Work history, roles, and key accomplishments

Current

Sr Project Manager

Current

MnC

Feb 2023 - Present (2 years 8 months)

Led strategic product implementations for major airline clients, established first Quality Engineering and Support Engineering teams, and implemented structured change management and CAB processes to improve delivery and governance.

Project Management Change Management Quality Engineering Customer Support Stakeholder Management Agile CAB Incident Management

TechWomen Fellow | U.S. Depart. of State

Oracle

Oct 2013 - Dec 2023 (10 years 2 months)

Selected among thousands of emerging women leaders in STEM for a U.S. exchange program. - Worked on leadership, innovation, and technology projects with global peers.

Technology Manager

Vista

Apr 2016 - Jan 2023 (6 years 9 months)

Managed tool development, upgrades and services offshoring while building and leading cross-functional operations, DevOps and software engineering teams to meet SLAs and drive continual service improvement.

Team Leadership DevOps Service Delivery SLA Management CI CD Change Management Incident Management Agile

Bid and Implementation Manager

Transcom Worldwide

Jan 2010 - Apr 2016 (6 years 3 months)

Led pre-sales technical support, RFP responses and end-to-end client implementations across multiple countries, developed DR/BC plans and managed production support to improve operational stability and client retention.

Bid Management Implementation RFP Business Continuity Incident Management Client Management Service Delivery Project Management

IT Manager

Transcom World Wide

May 2006 - Jan 2010 (3 years 8 months)

Led IT operations for multi-site environments supporting 1,000+ seats, launched a second operational site, managed regional IT projects and optimized procurement and vendor relationships.

IT Operations Infrastructure Vendor Management Endpoint Protection ITSM Project Delivery Team Building Network Administration

Education

Degrees, certifications, and relevant coursework

LaBRI (Laboratoire Bordelais de Recherche en Informatique)

Research Internship, Computer Science / Research

2005 - 2006

Activities and societies: Implementation of a mobility management platform in Digital Video Broadcast over IP using SIP.

Research internship at LaBRI implementing a mobility management platform for DVB over IP based on SIP.

National Institute of Applied Sciences and Technology (INSAT)

Engineer, Network, Computing and Telecommunications

Activities and societies: Member of INSATech; founding member of LibertySoft; organized Linux install parties; participated in JTLL workshops and student events.

Completed an engineering program in Network, Computing and Telecommunications, awarded Best PFE at INSAT in February 2005.