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RT@rihabtrimech
Senior Project & Technology Manager driving global IT transformations and teams.
TunisiaI am a seasoned senior project and technology manager with 15+ years of international experience delivering complex IT and business transformation initiatives across multiple industries and geographies.
I build and scale high-performing cross-functional teams from the ground up, having established the first Quality Engineering and Support Engineering teams at my current company and led large-scale product implementations for major airline clients.
My strengths include aligning technology with strategic business objectives, driving continuous improvement, implementing change/incident/service management frameworks, and championing Agile ways of working.
I hold multiple certifications (ITIL, CSM, CSPO, AWS CCP & SAA, PagerDuty responder) and am motivated by customer-centric delivery, measurable outcomes, and fostering collaboration in fast-paced multicultural environments.
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Work history, roles, and key accomplishments
MnC
Feb 2023 - Present (2 years 9 months)
Led strategic product implementations for major airline clients, established first Quality Engineering and Support Engineering teams, and implemented structured change management and CAB processes to improve delivery and governance.
ORSelected among thousands of emerging women leaders in STEM for a U.S. exchange program. - Worked on leadership, innovation, and technology projects with global peers.
Vista
Apr 2016 - Jan 2023 (6 years 9 months)
Managed tool development, upgrades and services offshoring while building and leading cross-functional operations, DevOps and software engineering teams to meet SLAs and drive continual service improvement.
Transcom Worldwide
Jan 2010 - Apr 2016 (6 years 3 months)
Led pre-sales technical support, RFP responses and end-to-end client implementations across multiple countries, developed DR/BC plans and managed production support to improve operational stability and client retention.
Transcom World Wide
May 2006 - Jan 2010 (3 years 8 months)
Led IT operations for multi-site environments supporting 1,000+ seats, launched a second operational site, managed regional IT projects and optimized procurement and vendor relationships.
Degrees, certifications, and relevant coursework
LIResearch Internship, Computer Science / Research
2005 - 2006
Activities and societies: Implementation of a mobility management platform in Digital Video Broadcast over IP using SIP.
Research internship at LaBRI implementing a mobility management platform for DVB over IP based on SIP.
Engineer, Network, Computing and Telecommunications
Activities and societies: Member of INSATech; founding member of LibertySoft; organized Linux install parties; participated in JTLL workshops and student events.
Completed an engineering program in Network, Computing and Telecommunications, awarded Best PFE at INSAT in February 2005.
Baccalaureate, Mathematics
1996 - 2000
Completed secondary education and obtained a Baccalaureate in Mathematics.
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