At Taskus Fort Excellence, I review customer-submitted identification documents to verify identity and support account security. I check documents for authenticity and consistency, compare details against customer information, and follow verification requirements when assessing submissions.
I identify suspicious or inconsistent documents and escalate cases for further investigation when necessary. I also handle sensitive customer information under data privacy, security, and compliance procedures while maintaining accuracy across verification cases.
As a Fraud Specialist at Taskus Fort Excellence, I assisted customers with dispute claims and compromised accounts. I assessed concerns for identity theft or account takeover, applied account restrictions, and escalated cases for investigation.
Earlier at Taskus Fort Excellence, I sorted and analyzed escalated tickets, summarized issues for back-end resolution, and followed up with customers. In customer care roles, I handled inquiries, assisted with loan applications and card accounts, processed payments, and supported disputes and fund transfers.
