Looking for a job

Ridwan Ademola

@ridwanademola

Customer support candidate transitioning from site supervision, trained in ticket triage, escalations, and Zendesk workflows.

Nigeria

Message

What I'm looking for

I'm seeking a remote role in chat, email, or general customer support, with a strong willingness to learn employer-specific tools and procedures.

As a Site Supervisor at Arch Assured and Partners, I coordinated site activities against design specifications, schedules, and quality expectations. I monitored progress, communicated issues for follow-up, and organized tasks as priorities changed.

Through structured customer-support practice, I drafted customer replies and worked through ticket triage, status updates, and escalations. I also practiced billing, refund, and delivery scenarios, including documenting cases and coordinating with relevant teams.

Experience

Work history, roles, and key accomplishments

Site Supervisor

Arch Assured and Partners

Coordinated site activities against design specifications, work schedules, and quality expectations. Monitored progress, identified issues, and communicated with relevant people to support follow-up and timely resolution.

Task Coordination Attention To Detail Communication Skills Problem Solving Deadline Management