Rico Jansen
@ricojansen
IT support and customer service at Concentrix, troubleshooting HBO Max playback and SumUp payment issues.
PortugalWhat I'm looking for
At Concentrix, I supported HBO Max subscribers with account, subscription and billing enquiries, and troubleshot playback issues on smart TVs, phones and browsers. I also supported customers during the German launch in January 2026.
For SumUp, I helped merchants with card readers, payments and payouts. I documented cases in the ticket system and escalated complex issues.
At Deutsche Telekom AG, I installed, configured and maintained telecommunication systems. I assisted with fault analysis and repairs in customer networks, carried out network tests and documented technical procedures.
I'm currently a Real Estate Consultant at Groupe Mackay Prestige in the Algarve, advising international clients on buying and selling property. I handle enquiries, organise viewings, follow up with clients and maintain accurate records.
Experience
Work history, roles, and key accomplishments
Real Estate Consultant
Groupe Mackay Prestige
May 2026 - Present (6 months)
Advise international clients on buying and selling property. Handle enquiries, organise viewings, follow up with clients, and maintain accurate client records.
Provided German-language customer support via phone, email and chat for HBO Max and SumUp. Resolved account, subscription, billing and technical issues, and documented cases in the ticket system.
Installed, configured and maintained telecommunication systems. Assisted with fault analysis and repair in customer networks, carried out network tests, and advised customers on internet, landline and mobile solutions.
Education
Degrees, certifications, and relevant coursework
Lise-Meitner-Gesamtschule
Abitur, General Studies
2017 - 2020
Completed Abitur (university entrance qualification) from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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