Open to opportunities

Richmond Okine

@richmondokine

Message

Proactive professional with experience in audit and customer service.

Ghana

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a proactive and results-driven professional with a solid background in audit, customer service, and store management. My experience as an Audit Trainee at Emme Consult Chartered Accountants has equipped me with the skills to review financial accounts for accuracy and prepare trial balances. I take pride in ensuring timely and accurate filing of tax documents and managing financial transactions effectively.

In my role as a Customer Service Advisor at Webhelp Ghana, I honed my ability to handle customer inquiries and enhance their experience. I believe in turning dissatisfied customers into happy ones through effective communication and problem-solving. My time at Ghana Cocoa Board as a National Service Personnel allowed me to develop strong organizational skills, ensuring 100% accuracy in stock management and reducing search time significantly.

Experience

Work history, roles, and key accomplishments

Audit Trainee

Emmaconsult Chartered Accountant & Tax Consultants

May 2024 - Present (1 year 4 months)

Audited accounts to ensure accuracy, reviewing financial accounts and statements to verify correctness and adherence to standards. Prepared and balanced trial balance sheets to ensure all accounts were accurate.

Auditing Financial Accounting Tax Preparation Account Reconciliation

Customer Service Advisor

Webhelp Ghana

Aug 2023 - Present (2 years 1 month)

Handled customer inquiries, providing comprehensive product and service information over the phone. Identified opportunities to enhance customer experience and maintained a high level of product knowledge.

Customer Service Product Knowledge Customer Support Communication Problem Solving

National Service Personnel – Stores and Taxes Units Department

Ghana Cocoa Board

Nov 2021 - Present (3 years 10 months)

Inspected over 300 items per week, ensuring 100% accuracy of goods received by suppliers. Issued and received stock items while updating bin cards to maintain accurate records.

Inventory Management Stock Control Data Entry Record keeping Document Management

Stock Auditor

Melcom Group of Companies

Sep 2019 - Present (6 years)

Conducted stocktaking of inventories at various Melcom shops, totaling over 50,000 items. Provided recommendations to improve weak internal controls in the inventory management process.

Inventory Management Fraud Detection Internal Controls Data Analysis

Education

Degrees, certifications, and relevant coursework

Accra Technical University

HND in Accounting and Finance, Accounting and Finance

Completed a Higher National Diploma in Accounting and Finance. Gained foundational knowledge in financial principles and practices.

Holy Trinity Cathedral SHS

General Arts (WASSCE), General Arts

Obtained the West African Senior School Certificate Examination (WASSCE) in General Arts. Developed a broad understanding of humanities and social sciences.