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Richmond Amoo

@richmondamoo

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I’m an IT Management graduate with experience in helpdesk support, problem-solving and customer-focused support.

Ghana

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What I'm looking for

I'm looking for an IT support role where I can troubleshoot user issues, manage incidents, strengthen my technical skills, and contribute to reliable day-to-day operations.

I currently support Intelligent Card Production Systems by monitoring card printing, encoding, lamination, personalisation, and packaging processes to maintain quality, accuracy, and process integrity. I maintain detailed production records to ensure traceability and audit readiness while adhering to standard operating procedures that promote secure, efficient, and compliant card issuance.

At Absa Bank Ghana, I provided Level 1 Technical Support to bank employees nationwide, troubleshooting hardware, software, system access, and application-related issues. I logged, assigned, monitored, and escalated incidents in accordance with established support procedures, ensuring timely resolution and minimal disruption to business operations.

I also worked as a Customer Service Representative, providing professional and responsive support to customers, addressing their enquiries and concerns, assisting with service-related requests, and ensuring a positive customer experience. I handled customer interactions with patience and professionalism while working to resolve issues efficiently and effectively.

Experience

Work history, roles, and key accomplishments

Current

Card Production Monitor

Current

Intelligent Card Production Systems

Oct 2025 - Present (11 months)

Monitored and verified all stages of card production including printing, encoding, lamination, personalization, and packaging to ensure quality and process integrity. Maintained accurate records for traceability and audit readiness.

Quality Assurance Process Monitoring Record keeping SOP Adherence

National Service Personnel

Intelligent Card Production Systems

Sep 2024 - Oct 2025 (1 year 1 month)

Quality Assurance Process Monitoring Record keeping SOP Adherence

IT Support Intern

Absa Bank Ghana

Jul 2023 - Sep 2023 (2 months)

Provided Level 1 technical support to staff nationwide via phone and email, resolving hardware and software issues. Logged, categorized, and tracked incidents using an internal system, and escalated complex issues as needed.

Help Desk Incident Management hardware troubleshooting Software Troubleshooting Customer Support Ticketing Systems

Intern

Absa Bank Ghana

Jul 2022 - Sep 2022 (2 months)

Served as the first point of contact for customers and staff, delivering excellent customer service and operational support. Assisted with administrative and system-related tasks to ensure smooth daily operations.

Customer Service Communication Skills Multitasking Problem Solving Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Professional Studies, Accra

Bachelor of Science, Information Technology Management

2021 - 2024

Pursued a Bachelor of Science in Information Technology Management, with coursework in IT system auditing, programming, and IT implementation and maintenance.