Richard Obenze

Created and managed collaboration groups to streamline communication between clients and internal teams. Maintained structured Excel records of 2,000+ project entries and built charts to track performance and support accurate reporting.

Answered 15 to 30 customer inquiries and failed transaction issues daily by chat, email, call, and social channels on a live contactless payment app. Followed each case through to resolution, processed refund and service requests, and kept accurate records of interactions.

Provided support to 200+ users by answering queries and resolving issues across Discord and Telegram communities of 3,000+ members. Shared updates and announcements and ensured community guidelines were followed.

Managed client and team communications by email. Created and maintained organized Excel records to track contacts, outreach progress, and key data for accurate reporting.

Resolved issues for 100+ members and coordinated with the development team on technical problems.

Moderated Discord and Telegram communities of 15,000+ members, resolving user issues and escalating technical concerns to the development team. Gathered member feedback to help improve the community experience.

Engaged 4,000+ community members through discussions and onboarding while maintaining community standards.

Completed the National Youth Service Corps (NYSC) program and received a discharge certificate.

Grade: Second Class Upper

Bachelor of Science in Education in Physics Education, graduated with Second Class Upper.