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Damilare Olarewaju

@damilareolarewaju

Customer Support Specialist at ModSquad, handling gaming tickets and investigating account, payment, and product issues.

Nigeria

Message

At ModSquad, I handle gaming support tickets about account issues, bans, payment problems, and bugs. I investigate cases, explain next steps clearly, and escalate issues when further investigation is needed.

At Entrepot NFT Marketplace, I handled 40+ customer tickets daily involving accounts, payments, platform issues, and missing NFT funds. I used transaction hashes and blockchain explorers to investigate complaints and explain technical information in customer-friendly language.

At Octupus, I research and verify information for market creation across topics including sports, politics, economics, and entertainment. I prepare rules and context for publication and organize market data with spreadsheets and internal tools.

Experience

Work history, roles, and key accomplishments

Current

Trends & Markets Lead / Market Creator

Current

Octupus

Jan 2026 - Present (9 months)

Researches and verifies information from external platforms to support accurate market creation. Reviews current topics, prepares rules and context for publication, and communicates workflow issues with team members.

Research Verification Market Creation Spreadsheets Internal Tools Communication Skills Data organization

Current

Gaming Customer Support / Ticket Support

Current

ModSquad

Jan 2026 - Present (9 months)

Handles customer support tickets involving account issues, bans, payment problems, bugs, and other gaming-related concerns. Investigates issues using internal resources and web research, provides clear responses, and escalates cases as needed.

Customer Support Ticket Management Technical Troubleshooting Account Support Payment Support Issue Resolution Escalation Handling Web Research Case Documentation Remote Support

Client Service Officer

Safe Recruits Limited

Jan 2026 - Dec 2026 (11 months)

Responded to client enquiries and assisted with service-related requests. Coordinated follow-ups, maintained organized client information, and supported day-to-day service delivery.

Client Communication Follow up Organization Service Delivery

NYSC Corps Member

All Souls Infirmary

Jun 2025 - Mar 2026 (9 months)

Supported daily administrative and service activities. Communicated with staff and the public, and assisted with documentation and coordination.

Administrative Support Communication Skills Documentation Coordination

Support & Operations Associate

Entrepot NFT Marketplace

Jan 2021 - Sep 2023 (2 years 8 months)

Handled 40+ customer tickets daily involving accounts, payments, platform issues, and missing NFT funds. Investigated transaction complaints using blockchain explorers and escalated technical issues as needed.

Customer Support Ticket Management Technical Troubleshooting Payment Support Blockchain Explorers Escalation Handling Case Documentation Remote Support

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Science, Physics

Pursued a Bachelor of Science degree in Physics at the University of Lagos.

University of Lagos Power Station

Industrial Training, Power Generation

Completed industrial training and technical experience at the University of Lagos Power Station, supporting routine activities within a power generation facility.