Richard Murton
@richardmurton
Training coordinator at Lowe’s who built district tracking that beat corporate productivity benchmarks.
United StatesWhat I'm looking for
At Lowe’s Home Improvement, I kept weekly audit, hours, and training records for a 15-store district. I built an Excel and Power BI tracker comparing store productivity and project completion times with corporate timeframes; district results were 12% higher productivity and 5% fewer overdue projects than corporate benchmarks.
I also designed materials and exercises for team-building seminars, tracked service training and compliance, and personally trained some team members. Across my Lowe’s career, I promoted and trained seven merchandising associates into management.
Most recently, I was a Service Writer at Howard RV Center, managing about 30 repair orders a week and maintaining a 96% average on Leisure Travel Van customer satisfaction surveys. I’m seeking a stable, full-time role in training, program or project coordination, records and scheduling, or customer and student support.
Experience
Work history, roles, and key accomplishments
Family Caregiver
Family Caregiver
Aug 2025 - Present (1 year 2 months)
Provided full-time care for a spouse during extended medical treatment.
Service Writer
Howard RV Center
May 2023 - Jul 2025 (2 years 2 months)
Managed approximately 30 repair orders per week, documenting customer requests and work for a six-technician shop. Maintained a 96% average on customer satisfaction surveys and built a base of 25–30 repeat customers.
Assistant Store Manager, Merchandising & Service
Jan 2023 - Mar 2023 (2 months)
Coached 12 supervisors and associates across merchandising and service. Left to relocate to Wilmington, NC, following spouse's job promotion.
Tracked hours, schedules, and completion status for vendors, contractors, and team members across 15 stores. Ran weekly audits, compiled reports, and designed training materials for district teams.
Visual Merchandising & Projects Manager
Jul 2015 - Feb 2020 (4 years 7 months)
Trained and developed the visual team, including hiring, staffing, and retention. Executed floor sets, launches, promotions, and rebranding projects, and served as liaison among stores, vendors, and marketing teams.
Managed planogram maintenance, product line changes, resets, and seasonal displays. Worked with buying teams and store managers on promotional plans.
Performed merchandising service duties as part of earlier roles at Lowe's from 1998 to 2010.
Electrical/Plumbing Department Manager
Managed the electrical and plumbing department, overseeing staff and operations.
Assistant Zone Manager, Electrical & Plumbing
Managed electrical and plumbing department operations as an assistant zone manager.
Night Stocking Manager
Conducted weekly OSHA-based equipment safety training for night stocking team.
Install Sales Manager
Processed installer payments, purchase order information, account refunds, account debts, and invoicing data.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelor's Degree, Game Art and Development
2021 - 2024
Grade: 3.96
Pursued a Bachelor's degree in Game Art and Development, achieving a GPA of 3.96.
Augusta Technical College
Certificate, Wiring Maintenance
Completed coursework in Residential, Commercial, and Industrial Wiring Maintenance.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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