Richard Kusi

Created a basic network packet sniffer to analyze network packets and conducted phishing attack training to raise awareness. Provided an Intrusion Detection System to monitor potential threats.

Led a team to enhance customer satisfaction scores by 25% and improved call response rates by 40%. Streamlined processes and optimized resource allocation to maximize efficiency.

Trained staff to deliver exceptional service and achieved a 95% attendance rate. Set customer service goals and reduced complaint resolution time by 30%.

Oversaw department operations, improved service level agreements by 20%, and increased online engagement by 50% through effective communication.

Processed transactions accurately and maintained a clean checkout area. Provided exceptional customer service and trained new cashiers on best practices.

Provided excellent customer service and collaborated with kitchen staff to ensure timely service. Managed customer complaints effectively to enhance loyalty.

Currently pursuing a Diploma in Cyber Security, focusing on the principles of securing networks and systems against cyber threats.

Completed the West African Secondary School Certificate Examination, gaining foundational knowledge and skills necessary for further education.