Richard Jagdeo
@richardjagdeo
Excellent communicator in Sales, Customer Service and Account Management.
What I'm looking for
I have worked in some of the toughest industries on the planet, and I do not believe in failure. My commitment to excellence drives me to exceed targets consistently, even in high-pressure environments. With a strong background in account management and customer service, I thrive on delivering exceptional results for my clients.
Throughout my career, I have successfully managed accounts for prestigious clients such as KFC, ASOS, and McLaren F1, utilizing multiple CRM systems to streamline processes and enhance customer satisfaction. My experience includes handling large cash transactions, ensuring compliance with regulations, and maintaining high standards of service. I am passionate about problem-solving and have a proven track record of meeting and exceeding KPIs.
As I seek fully remote opportunities, I am eager to bring my skills in sales, customer service, and account management to a dynamic team. I am equipped with a home office setup that includes a quality headset and a fast laptop, ready to contribute effectively from home.
Experience
Work history, roles, and key accomplishments
Account Manager
Total Energies Gas & Power
Nov 2022 - Jan 2025 (2 years 2 months)
Serviced accounts for major clients including KFC and ASOS, managing a monthly billing target of £40 million. Utilized multiple CRMs and handled a high volume of emails.
Customer Service Manager
Coral (Part of Entain Group)
Dec 2021 - Aug 2022 (8 months)
Managed shop operations, handled large cash transactions, and ensured compliance with GDPR. Promoted loyalty programs and met KPIs.
Telesales Executive
Nu Currencies
May 2017 - Mar 2020 (2 years 10 months)
Cold called businesses to offer competitive foreign currency exchange rates, achieving commission-based sales through effective negotiation.
Account Manager / Business Development
Vehicle World Services Ltd
May 2006 - Mar 2020 (13 years 10 months)
Cold called existing customers to upsell services, achieving high sales targets and becoming the top salesman in the London office.
Telesales Advisor
Studio London Ltd
Jan 1999 - May 2006 (7 years 4 months)
Called warm leads to book clients for makeovers, delivering excellent customer service and managing complaints effectively.
Education
Degrees, certifications, and relevant coursework
Richard hasn't added their education
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