RICHARD FRIMPONG
@richardfrimpong
Security Officer and Banking Assistant, delivering incident reduction, accurate transactions, and strong customer service.
What I'm looking for
I’m a reliable and dedicated security professional with over three years of experience in security services and banking operations. At Thomas Security Service, I strengthened safety through regular patrols and monitoring, helping reduce incidents by 15%.
I also bring banking support experience from GCB Bank PLC, where I processed customer transactions (deposits and withdrawals) with 100% accuracy. I assist with verifying customer documentation to support regulatory compliance and help the team balance daily accounts for efficient operations.
Across both roles, I’m detail-oriented and proactive—handling customer inquiries under pressure, training new hires on safety procedures and emergency response protocols, and preparing detailed incident reports to improve documentation accuracy. I’m now seeking a dynamic role where my teamwork, problem-solving, and customer service skills can drive organizational objectives.
Experience
Work history, roles, and key accomplishments
Banking Assistant (Contract)
GCB Bank PLC
Aug 2024 - Present (1 year 10 months)
Processed customer deposits and withdrawals with 100% accuracy and supported verification of customer documentation for regulatory compliance. Balanced daily accounts and delivered customer service that improved satisfaction ratings by 5% while promoting banking products.
Security Officer
Thomas Security Service
Jun 2021 - Jul 2024 (3 years 1 month)
Conducted regular patrols and monitored premises, reducing incidents by 15%. Trained 5 new hires on safety and emergency response, prepared incident reports, and collaborated with a team of 10 to implement access control measures.
Education
Degrees, certifications, and relevant coursework
Salvation Army Senior High School
West African Senior School Certificate Examination (WASSCE), General Arts
Completed the West African Senior School Certificate Examination (WASSCE) in General Arts, graduating in June 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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