Richa Rathi

Managed end-to-end operations of a luxury apparel store, leading a team of 22 employees and driving approximately ₹2 crore in monthly revenue. Developed SOPs, managed HNI clients, and oversaw visual merchandising and inventory.

Developed SOPs that improved value by 20%, managed high-net-worth clients, and drove monthly revenue of approximately ₹45 crore. Led a team of 40 personnel and introduced audit processes to enhance accountability and transparency.

Managed end-to-end operations including sourcing, inventory, and production, leading a team of 10-12 employees. Created SOPs, reduced costs by 15% through vendor negotiations, and launched an online store.

Optimized floor space and designed window displays to enhance customer experience and drive sales. Trained staff on visual merchandising standards and coordinated with inventory and marketing teams.

Oversaw completion of client orders in production and coordinated collaborations with designer stores. Managed photo shoots, celebrity collaborations, and costing of outfits.

Provided customer support for the US process, resolving queries within turnaround time. Prioritized and escalated issues to relevant departments, demonstrating problem-solving skills.

Worked in a voice process handling customer loan requirements, ensuring smooth documentation collection and loan processing. Maintained communication between customers and internal departments.

Completed a Diploma in Fashion Designing and Technology, focusing on design principles and technical skills.

Pursued a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business principles.