Open to opportunities

Fran Morales

@franmorales

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Bilingual virtual assistant specializing in data entry, administrative support, and operational efficiency.

Venezuela

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What I'm looking for

I’m looking for remote administrative support where I can apply my data entry, scheduling, and customer service skills to help teams run smoothly. I value detail-oriented work, clear communication, and consistent operational efficiency.

I am a bilingual professional focused on remote roles where I can turn administrative support into measurable operational efficiency. I bring a strong foundation in data management, digital organization, and workflow optimization, with a detail-oriented approach to every task.

In my account as a Virtual Assistant / data-focused support professional, I manage digital communications and customer service inquiries across multiple channels. I maintain accurate digital filing systems and build efficient data entry pipelines, especially for structured operational records.

As a business owner handling eCommerce operations, I used Microsoft Excel and Google Sheets to manage inventory control logs while supporting day-to-day coordination. I also translate documents and operational guides between English and Spanish to keep communication clear and efficient.

Through freelance experience, I delivered end-to-end client coordination by managing scheduling, appointment booking, and calendar organization. I handled customer service inquiries and issue resolution through digital channels like WhatsApp Business and social media, supported inventory tracking, coordinated supplier communications, and tracked operational expenses.

Experience

Work history, roles, and key accomplishments

Current

Ecommerce Business Owner

Current

Cuenta Propia

Jan 2026 - Present (6 months)

Managed digital communications and customer inquiries across multiple channels, maintaining accurate digital filing systems and structured data entry pipelines. Performed inventory control logging and supported English-to-Spanish document translation for operational guides.

Customer Service Digital Filing Systems Data Entry Inventory Control Inventory Management Google Sheets Document Translation Operational Support

Current

Propietario de Negocio de Ecommerce

Current

Cuenta propia

Jan 2026 - Present (6 months)

Managed digital communications and customer service inquiries across multiple channels. Maintained accurate digital filing systems, structural data entry pipelines, and inventory control logs using Microsoft Excel and Google Sheets. Assisted in translating documents and operational guides between English and Spanish, ensuring clear and efficient communication.

Atención al Cliente Google Workspace Excel Microsoft Word Gestión Del Tiempo Programación De Citas Ingles

Manicurist & Client Coordinator

Independiente

Jan 2021 - Jan 2026 (5 years)

Handled end-to-end client scheduling, calendar organization, and appointment booking for a consistent client portfolio. Provided customer service and issue resolution via WhatsApp Business and social media, while maintaining inventory logs and supplier communications.

Programación De Citas Atención al Cliente Gestión Del Tiempo Appointment Scheduling Client Scheduling Calendar Management Customer Service Issue Resolution Social Media Supplier Communication

Specialist Manicurist & Client Coordinator

Independiente (freelance)

Jan 2021 - Jan 2026 (5 years)

Managed end-to-end client scheduling, calendar organization, and appointment booking for a consistent portfolio of clients over a 5-year period.
Handled direct customer service, inquiries, and issue resolution through digital channels (WhatsApp Business and social media), ensuring high retention and satisfaction rates.
Controlled inventory logs, managed supplier communications, and tracked operati

Appointment Scheduling Time Management Inventory Management