Open to opportunities

Diana Malyz

@dianamalyz

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Virtual assistant specializing in administrative support, customer service, and digital management.

Venezuela

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What I'm looking for

I’m looking for a role where I can deliver efficient administrative support, responsive customer service, and organized digital management—helping entrepreneurs optimize time, improve processes, and increase productivity with responsible, results-oriented work.

I’m an organized, proactive virtual assistant providing administrative support, customer service, and digital management. I handle day-to-day operational tasks, manage emails, coordinate activities, and track pending work to keep teams efficient and on deadline.

I also support growth through digital execution—managing social media and digital customer service via WhatsApp Business, scheduling content with tools like Hootsuite/Buffer/Later/Metricool, and improving engagement using tracked metrics. From project-based collaborations, I organize workflows in Trello/Asana/ClickUp and keep digital files and databases up to date.

Experience

Work history, roles, and key accomplishments

Freelance Virtual Assistant

Freelance

Jan 2024 - Jan 2025 (1 year)

Handled day-to-day administrative and operational tasks, organizing documentation, schedules, and pending work in Notion, Google Workspace, and Todoist. Managed email, coordinated activities, tracked deliverables, and supported drafting clear professional documents using Grammarly.

Notion Google Workspace Todoist Scheduling Documentation Task Management Grammarly Administrative Operations

Community Manager & Digital Support

Independent Projects

Jan 2023 - Jan 2024 (1 year)

Managed social media and digital customer service through WhatsApp Business, responding to inquiries and maintaining consistent audience communication. Scheduled and organized content using Hootsuite, Buffer, Later, and Metricool, created visuals with Canva, and used performance metrics to improve engagement and reach.

Social Media Management Hootsuite Buffer Later Metricool Canva Customer Service

Remote Administrative Assistant

Project-based Collaborations

Jan 2022 - Jan 2023 (1 year)

Managed workflows and projects by assigning tasks, setting priorities, and tracking deliverables using Trello, Asana, and ClickUp. Updated databases, managed digital files, and supported preparation of simple reports while ensuring organization, confidentiality, and clear communication.

Trello Asana ClickUp Workflow Management Report Preparation Confidentiality