Rhon Justine Concepcion
@rhonconcepcion
Claims investigations senior associate at Manulife Data Services, Inc., validating healthcare claims and reporting inconsistencies.
PhilippinesWhat I'm looking for
At Manulife Data Services, Inc., I worked as a Claims Investigations Senior Associate, validating claims information with healthcare providers and clinics by phone and email.
I created reports and elevated cases that needed revisions because of inconsistencies. I also sent clients email reminders about missing or incomplete documentation.
Earlier at Manulife Data Services, Inc., I researched and encoded healthcare claims and determined the amounts payable for each healthcare insurance claim.
As an intern in the Pru Life UK Recruitment Department, I published job postings on social media and edited posters and videos for social media publishing.
Experience
Work history, roles, and key accomplishments
Claims Investigations Senior Associate
Aug 2023 - Mar 2026 (2 years 7 months)
Validated claims information with healthcare providers via phone and email, created reports, and elevated cases requiring revisions. Sent email reminders to clients regarding missing documentation.
Researched and encoded healthcare claims, determining payment amounts for each insurance claim.
Intern
Pru Life UK
Feb 2022 - Apr 2022 (2 months)
Gathered applicants by publishing job postings on social media platforms and edited posters and videos for social media publishing.
Handled customer inquiries, complaints, billing questions, and payment/service requests for a telecommunications account.
Customer Service Representative
Teletech
Jan 2020 - Nov 2020 (10 months)
Responded to telephone inquiries about product availability, assisted customers with order placement and status checks, and strived for quick complaint resolution.
Education
Degrees, certifications, and relevant coursework
University of Caloocan City
Bachelor of Science, Entrepreneurship
2018 - 2022
Pursued a Bachelor of Science in Entrepreneurship at the University of Caloocan City from 2018 to 2022.
Immaculate Mother Academy, Inc.
High School Diploma, General Studies
2016 - 2018
Completed secondary education at Immaculate Mother Academy, Inc. from 2016 to 2018.
Sampaguita High School
High School Diploma, General Studies
2012 - 2016
Completed secondary education at Sampaguita High School from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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