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Rhianna Bacal

@rhiannabacal

Operations and Executive Support professional with 5+ years of professional experience, including hands-on operations and executive support

Spain

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What I'm looking for

I’m looking to support leadership in fast-paced AI/tech or event environments—owning executive calendars, operations, and logistics end-to-end while improving workflows, stakeholder alignment, and confidential processes.

I’m a bilingual Executive Assistant and Operations professional with 5+ years supporting senior leadership across AI safety, e-commerce, and global events. I bring dependable calendar and stakeholder management, confidential records handling, and cross-department coordination in high-accountability environments.

Most recently, I managed an executive’s calendar, email, and travel logistics end-to-end, coordinating meetings weekly as a primary gatekeeper. I prepared agendas, tracked action items, maintained confidential records, and stepped in during meetings when independent prioritization and follow-through were needed.

I also built and ran a Google Workspace-based operations system to track tasks, deadlines, and recurring workflows—solo, without a dedicated ops team. In parallel, I supported online operations and backend administration for the inaugural Abu Dhabi AI Safety Summit, and owned end-to-end event logistics for programs I helped coordinate.

Earlier roles strengthened my customer- and data-driven operations mindset: I managed a high-volume multi-market inquiry queue (~1,600/week) with SLAs using Salesforce CRM, and I led e-commerce business development and channel operations across platforms like Lazada, Shopee, and Zalora. I’m energized by roles where I can bring structure, responsiveness, and steady execution to complex stakeholder ecosystems.

Experience

Work history, roles, and key accomplishments

Operations Assistant

Earth05 & SUMMIT 333 AI Safety

Nov 2025 - Jun 2026 (7 months)

Managed an executive calendar and end-to-end travel logistics, coordinating ~15 meetings weekly for a senior executive. Served as a stakeholder liaison, maintained confidential records, and built a Google Workspace-based operations system to track tasks and deadlines.

Travel Logistics Action Item Tracking Google Workspace

Lead Coordinator

SUMMIT 333 AI Safety

Jun 2026 - Present (1 month)

Led the AI safety speaker program by contacting ~200 prospective speakers and managing the full invitation cycle through event day. Coordinated live virtual operations via Zoom and handled sponsorship outreach to secure meetings for executive funding partnerships.

Invitation Cycle Management Session Allocation Event Operations Zoom Event Coordination Stakeholder Management

Language Assistant

EEI Zaleo

Oct 2025 - Jun 2026 (8 months)

Delivered English language exposure to children aged 0–3 through songs, play-based activities, and daily routines in a bilingual educational environment. Supported classroom management and child supervision while adapting communication for very young learners.

English Language Instruction Early Childhood Education Bilingual Communication Classroom Management

Operations & Logistics Support

Inaugural Abu Dhabi AI Safety SUMMIT

Nov 2025 - Present (8 months)

Supported online operations and backend administration for the inaugural Abu Dhabi AI Safety SUMMIT. Coordinated ground transportation for ~15 speakers and served as a reliable backend point of contact for ad-hoc speaker needs.

Event Operations Backend Ground Transportation Speaker Coordination Uber Booking

Spanish Process Expert

Maersk GSC Phils. LTD

Jan 2024 - Jan 2025 (1 year)

Managed a high-volume, multi-market inquiry queue while prioritizing requests to maintain SLA turnaround through peak and low-volume periods. Used Salesforce CRM to track client communications and ensure timely handling of service requests.

SLA Management KPI Tracking Prioritization Salesforce

Senior Customer BD Executive

Synagie Inc

Jan 2023 - Jan 2024 (1 year)

Managed online business across Lazada, Shopee, and Zalora for multiple client brands, overseeing platform-led and brand-led initiatives. Set and achieved sales targets, analyzed sales data, and collaborated with marketing, operations, and logistics teams to execute business development strategies.

Business Development Account Management Lazada Shopee Zalora Campaign Management Sales Targets Sales Analytics Cross functional Coordination

Channel Development Management Executive

Synagie Inc

Jan 2021 - Jan 2023 (2 years)

Launched and managed store operations, including the La Mer store on Lazada, ensuring timely execution and ongoing store maintenance. Coordinated listings, metrics, and page content across 12 brands and executed campaign activities including promo setup and campaign assets.

Store Operations Channel Management Content Management Campaign Execution Promotional Setup Lazada

Customer Engagement Specialist

Synagie Inc

Jan 2019 - Jan 2021 (2 years)

Provided live chat support for up to 60 brands across Singapore and Malaysia, addressing customer questions about products, orders, and promotions. Coordinated service recoveries between business units across Lazada, Shopee, and Qoo10.

Live Chat Customer Service Product Support Promotion Service Recovery Lazada Shopee Qoo10

HR Assistant

Colegio de San Juan de Letran

Jan 2018 - Jan 2019 (1 year)

Filed and maintained 201 personnel files and routed internal memorandums, announcements, and notices to 10+ departments. Supported administrative logistics for the Letran Employee Awards 2019 and handled telephone inquiries via the department's phone center.

Filing