PBpriscila baldonado
@priscilabaldonado
Recruiter and customer-service professional skilled in appointment setting and full-cycle recruitment.
PhilippinesWhat I'm looking for
I am a dynamic, results-driven recruiter and customer service professional with experience in full-cycle recruitment, appointment setting, telesales, and supporting US clients. I excel at building strong relationships with clients and candidates, conducting interviews, managing ATS updates, and improving customer satisfaction through clear communication and negotiation.
My background includes roles at Tata Consultancy Services, Lead Heroes, DH & Isaacs Inc., Foundever, and Sutherland Global Services, where I handled sourcing-to-onboarding tasks, outbound calling, website content support, and customer inquiries. I am committed to delivering efficient hiring processes and exceptional client support.
Experience
Work history, roles, and key accomplishments
Performed appointment setting, RPO recruitment and full-cycle hiring (sourcing to onboarding) for US clients, improving placement efficiency and client satisfaction between Apr 2022 and Feb 2023.
Recruiter / Appointment Setter
Lead Heroes
Apr 2021 - Dec 2021 (8 months)
Handled outbound calling, cold outreach and appointment setting for U.S. clients while assisting recruiting efforts and client service coordination.
Telesales / Cold Caller
DH & Isaacs Inc.
Jul 2020 - Feb 2021 (7 months)
Conducted outbound telesales and cold calling to generate leads and support client services, collaborating with the development team on website content and SEO.
Recruitment Specialist
Foundever
Jan 2019 - Jul 2019 (6 months)
Identified potential hires from resumes, conducted interviews, and maintained the ATS to streamline hiring processes and improve candidate quality.
Customer Service Representative
Sutherland Global Services
Answered customer inquiries, resolved issues, processed returns, and provided product guidance to maintain satisfaction and improve retention.
Education
Degrees, certifications, and relevant coursework
priscila hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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