At Live Greeters, I implemented process improvements to optimize procedures and support the company’s growth. I also identified changes to improve performance and productivity.
I trained and coached employees on practices, procedures, and performance strategies to reduce process bottlenecks. I advanced productivity KPIs and directed initiatives to improve the work environment and company culture.
At Ufone, I provided customer service to Samsung customers across phone, email, and live chat, resolving inquiries and technical issues. I earned the Certified Samsung Technical Master award in 2018 and was promoted to Supervisor, then Team Manager.
