Rhenelyn Carreon
@rhenelyncarreon
Technical support professional across Bold Business and IT helpdesk teams, handling healthcare license records and support quality reviews.
PhilippinesWhat I'm looking for
At Bold Business, I managed professional license records and compliance for physicians, nurses, and social workers. I also reviewed reports of written warnings, disciplinary actions, and alleged violations.
At Accenture, I managed ticket and call queues, coordinated with external repair teams, and helped prioritize technician requests. After I was promoted to Quality Analyst, I evaluated support tickets, coached technicians, and prepared performance reports.
At Atos, I troubleshot Citrix application and access issues and provided admin support for insurance companies and their customer service operations. Earlier, at Convergys and Teletech, I supported customers with Microsoft software, email, and mobile phone issues.
Experience
Work history, roles, and key accomplishments
Data Enrichment Associate
Bold Business
Jan 2023 - Jun 2026 (3 years 5 months)
Managed professional license records and compliance for physicians, nurses, and social workers. Reviewed reports of written warnings, disciplinary actions, and alleged violations from various sources.
Managed ticket and call queues, coordinated with external repair teams, and escalated complex technical issues. Promoted to Quality Analyst, conducted weekly evaluations, coaching sessions, and prepared performance reports.
Troubleshot Citrix-related issues including application loading, login, password resets, and access problems. Served as admin support for insurance companies and their customer service operations.
Provided technical support for Microsoft OS and Office applications, troubleshooting software issues, email problems, and promoting paid services. Transitioned from phone to chat support.
Technical Support Representative
Teletech
Jan 2009 - Nov 2010 (1 year 10 months)
Handled inbound customer calls for mobile phone issues, assisting with PUK code unlocking, call barring, messaging, and signal problems. Escalated hardware faults to repair team.
Education
Degrees, certifications, and relevant coursework
University of Saint La Salle
Bachelor of Science, Electronics and Communication Engineering
2001 - 2006
Pursued a Bachelor of Science in Electronics and Communication Engineering from 2001 to 2006.
International Institute of Technology and Management - Cebu
Computer Hardware Servicing NCII (TESDA), Computer Hardware Servicing
Completed Computer Hardware Servicing NCII certification from TESDA in October 2014.
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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